OPay Digital Services Limited has officially inaugurated its new, fully upgraded office in Ibadan, Nigeria, marking a significant step in its nationwide expansion strategy and commitment to delivering innovative and accessible financial services. The launch event, held on Thursday, gathered prominent business leaders, partners, merchants, agents, and media representatives, highlighting OPay's dedication to strengthening its presence and service quality across the country.

The new Ibadan office is strategically designed to serve as a robust support center, aiming to significantly enhance service delivery for its vast network of merchants, small and medium-sized enterprises (SMEs), corporate clients, and millions of OPay users throughout Oyo State. This facility underscores OPay's mission to bring world-class financial solutions closer to Nigerians, catering to both digital engagement and those who prefer in-person interactions for reliable support and a seamless experience.

Elizabeth Wang, Chief Commercial Officer at OPay Digital Services Limited, emphasized that the opening of this state-of-the-art office is a testament to OPay’s unwavering focus on customer satisfaction and its broader strategic goals. Wang noted that while OPay currently operates 28 offices across 25 states, the Ibadan branch is the first to receive a full upgrade to this new, exceptional standard. She further announced plans to renovate all OPay offices nationwide between this year and the next, ensuring a consistent level of quality across all physical touchpoints.

Highlighting OPay's dedication to secure and technology-driven solutions, Wang reaffirmed that customers will continue to benefit from "beyond-banking services" supported by a fast and reliable network. She also pointed out the deployment of advanced security features, including Face ID and other cutting-edge protections, designed to ensure safer transactions and a more secure digital ecosystem for all users.

Odiase Ikponmwosa, Head of Partnership at OPay, echoed these sentiments, explaining that the new office reinforces the company’s mission to maintain close relationships with its customers while delivering exceptional service at every interaction point. He stated that the facility in Ibadan will lead to enhanced service, stronger engagement, and a deeper commitment to understanding and meeting customer needs, listening to their feedback, and continuously improving their overall experience.

Ikponmwosa also indicated that customers should anticipate increased collaboration initiatives, improved support structures, and expanded partnership opportunities as OPay continues to scale its operations across Nigeria. The office's design specifically aims to improve customer experience, facilitate faster issue resolution, strengthen merchant support, and provide a dedicated space for product demonstrations and partner engagement.

Beyond immediate service improvements, the Ibadan expansion is integral to OPay’s broader strategy of fostering financial inclusion, supporting digital commerce, and empowering young individuals and SMEs with reliable and secure financial tools. OPay, established in 2018, remains a leading fintech brand in Nigeria, daily serving millions of users across a diverse range of services including payments, money transfers, savings, lending, bill payments, card services, and airtime/data purchases. Known for its fast network and robust security, OPay is licensed by the CBN and insured by the NDIC, offering the same insurance coverage as commercial banks. This expansion further solidifies OPay's commitment to simplifying financial services and creating widespread economic opportunities throughout the nation.