Research shows that adults often enter college with a goal in mind, such as a career pivot, additional education in their current industry or completion of a degree they previously started. But returning to the classroom can be challenging, particularly for first-generation students or those who haven’t been in school for a while.

In 2024, Wichita State University launched a college bridge program, the Adult Learner Community and Connections Program, to ease the transition for adult and online learners. The program, part of the university’s Shocker Preseason series, offers eight modules of self-paced online content designed to assist them in their first term at the university.

In the most recent episode of Voices of Student Success, host Ashley Mowreader speaks with Brett Bruner, assistant vice president for student success and persistence at Wichita State, about adult learner pedagogy and lessons learned in the first year.

An edited version of the podcast appears below.

Wichita State University

At Wichita State University, our adult learners come from various backgrounds. We know that two-thirds of our adult learners are first-generation college students. And when we think about being the first age friendly [University Global Network]–designated university in the state of Kansas, I think we’re really focused on how do we support learners of all ages, including adult learners of all ages?

When we think about the more than 2,200 adult learners and more than 1,600 online learners at Wichita State, our adult learners are enrolled in on-campus programs and fully online programs. We always approach our adult learners with that mindset of, how do we center this through our first-generation lens, recognizing that two-thirds of them will be first in their families to graduate from college?

Our Shocker Preseason programs were created from a university standpoint to really focus on building academic resource awareness, providing all our students with the academic skills they need to be successful and helping students make connections with each other. Our Shocker Preseason programs were also created as part of our strategic enrollment management plan, as well as one of our student success priorities.

We’ve grown [the program]; this fall, we’ll now have 20 different Shocker Preseason programs.

I know, it’s amazing to see growth from even just when I started here two years ago, from six programs now to 20. I think the beauty of our Shocker Preseason programs is this differentiated care. We talk about differentiated care at WSU from a student success standpoint, but it means the program modality—on campus versus online—program length, content, is really driven by each of the individual units that are designing their programs.

In spring of 2024, as the Office of Online and Adult Learning that I get the privilege of working with sat down to really look at career congruence of our adult learners’ transitions, health and well-being emerged as a topic, but really that overall support of, how do we form connections? Because so many times adult learners in the research cite that they aren’t finding peers, they aren’t finding friends, because they feel that they are the one and only older student, returning student or student who didn’t come fresh out of high school to college.

I’m so proud of our team, who said, “Let’s design a Shocker Preseason program, but let’s make it look different to meet the needs of our students.” And so as they rolled out this online format for our Adult Learner Community and Connections program, they really rooted it in health and well-being, because they were able to do that in meaningful ways that may look different from how we talk about health and well-being for an 18- to 22-year-old, but then also building in community and connection opportunities in different ways. Maybe they’re more likely to lean into conversations about how the Ulrich Museum of Art on campus can provide a means for social connection, and maybe that will resonate with our adult learners.

It’s all about finding their people, helping them realize that with 2,200 adult learners across campus, you’re not the only one. So how can we connect you with others who are experiencing similar transitional pieces?

We think about the 83 students who engaged in our optional program last year, but then also the eight peer ambassadors that we hired who had lived these experiences and can bring some insight when we talk about social wellness and why it’s an important part of thriving in college as an adult learner, or financial wellness, or whatever dimension of wellness.

I think that’s the important part, because we’re seeing then these connections continue beyond just this orientation and transition experience. We’re seeing friendships bloom. We’re seeing opportunities to make connections in the classroom. After year one of the program, specifically related to the social wellness connection, students were saying, “I appreciated what you shared about how to make connections, but I want more. I want more about how to build my network. How do I invite people to my network and grow my network?”

And I don’t think that was something that we were intentionally designing. So as we think about the 2.0 version of this program, we’re really deepening the content about networking. Because I think we’re all always striving to build and grow our networks as we move throughout life. That desire for connections, that community, that sense of belonging, was clearly, clearly articulated in our postprogram surveys from the first year of the program.

Our program is designed around the eight dimensions of wellness, and it is an online program. We built it in our learning management system so that it mirrors a lot of the other classes that an adult student is taking, whether they’re taking an online class or an in-person class that has the learning management system component to it. So they’re also getting access to the technology upskilling that we so often see in research about what adult learners want as they transition into college.

They move through the eight modules, which are all rooted in the eight dimensions of wellness. The beauty of the program is it’s self-directed and self-paced, so it doesn’t necessarily build upon one another. We’ve had some adult learners who are like, “I really want to jump in and dive into module five and start talking about physical wellness, or module eight and talking about occupational wellness.” So they can do that, or they can sequentially go module by module.

As a student completes each module, there is an incentive that was provided through the Urban Adult Learner Institute, [Wichita State] being the inaugural winners of an Accelerate Pitch Competition that funded a lot of these incentives. But one of the things that we learned in year one is that incentives are not a motivating factor for our adult learners. We know that adult learners are intrinsically motivated, and so a lot of times we had the extra incentives that they didn’t strive to pick up, but they were completing the modules.

We’ve got campus partners who provide content for the modules. Our Shocker Career Accelerator office is providing content for the module about occupational wellness. And Shocker Financial Wellness staff are providing content for the module about financial wellness. So each module connects individuals to campus resources. It’s providing some actual content and then some reflective experience. The modules open Aug. 1 and they close in December.

So students can move throughout that time however quickly they want, or maybe they just want to complete one module, whatever it may be. And then if they complete all eight modules, we’re able to provide an overall incentive with some merchandise from our Shocker store.

This program doesn’t replace our in-person or online adult learner orientation, but I think, as someone who spent 10 years as a new student orientation director before moving up, sometimes people say, “We can solve all the world’s problems just by adding five minutes in orientation.” And I like to say, “Sometimes orientation is like drinking from a fire hose,” there’s so much information. And it also doesn’t relate to three words: time, place and manner.

When we think about orientation, we have to know, what do we share with individuals? When do we share it, and especially with our adult learners, as we dive into andragogy [adult learner pedagogy]? And what we know from Malcolm Knowles in 1985, when he developed the six tenets of andragogy, is adult learners need to know what they need to know when they need to know it.

If we’re sharing resources about knowing your values and what’s your why, and we’re sharing that on June 13, when they’re on campus for adult learning orientation, is it really going to sink in and resonate with them versus in August or September, when they’re knee-deep in the semester? Or when we’re talking about intellectual wellness and we’re sharing all of the resources from our 13 different tutoring centers across campus—that may go in one ear and out the other ear in July when they’re here, but maybe they’re going to need it in week five or six, when they’re struggling with a certain class and trying to figure out “where do I go to get connected?”

Our team wanted to keep it optional, much like that kind of aligns with all of our Shocker Preseason programs, because the Shocker Preseason programs never take the place of orientation. They’re an additional element in a student’s transition. But as we lean into some of those core elements of andragogy, we lean into the need to know, and we lean into the readiness to learn that students—adult learners, specifically—when they see a need, that’s when they’re going to be ready to learn. We wanted to provide that in an asynchronous format, but they can still come back to and access those resources throughout the duration of that critical first semester at WSU.

As we dug into assessment feedback from version one, not only looking at completion rates by each module, we definitely know 86 percent of all students who registered [for the program] and did something completed social wellness. That’s great. Is that because of the concept, is that because it was the first module? We don’t necessarily know.

As we look at the qualitative feedback, I think that’s been the most interesting thing. From the social wellness piece and students saying they appreciate it, but they want to know more about how to network. We think about the intellectual wellness model, and some of the feedback that we receive from that is … “Give us more information, we want all the additional apps, all the additional resources beyond basic technology. What are those apps or things that I need to do to succeed academically?" So we’re diving deep into that.

One of the most interesting things that caught us off guard, in a good way, was that the most popular session by students [who provided qualitative feedback] was the spiritual wellness module, because it was really rooted in helping students articulate, “What is your why?” Whether you’re coming back to school because you’re a career changer, you’re switching career paths in life or you want to finish a degree because you want to climb higher into the occupation that you’re in, but then also, then connecting that why to their values and continuing to drive that forward as a motivation factor.

Then I think we’re also taking some of the other elements of the areas and growth of opportunity. For example, when we think about occupational wellness and adult learners, we learned that we’re serving two very different groups within the adult learner piece: the career changers and the career climbers. And so we need to know, how do we go about approaching occupational wellness from both an individual who’s saying, “I’m going from industry to being a teacher at the age of 50” or “I need a degree to move up in this career path that I’ve been doing for quite some time”? So we have to almost take the differentiated care approach, if that makes sense, especially in that.

Or financial wellness, that was probably one of the most, I wouldn’t say, polarizing, but one we need to think a little bit more about. We got great opportunity for growth feedback that said, “I’ve been doing finances for quite some time” and recognizing the experiences, but the piece of finances that many adult learners said is, “Can you help me figure out where can I find additional scholarships? Where can I find additional ways to pay for all of my educational expenses?” So we need to focus a little bit more on scholarship resources rather than just maybe the general how to budget, how to manage finances that we may think about … our 18- to 22-year-old population.

In version 2.0 we’re also trying to be much more intentional about providing some extended podcasts with campus partners. So someone who really wants to embrace the concept of social wellness and wants to engage in a podcast with our Student Engagement and Belonging Team or our Ulrich Museum of Art and really dive deep into those, we’re connecting this to various podcast episodes from our Shockers Learning Out Loud podcast series. It’s been around for quite some time. So how are we just connecting the pieces of the puzzle for students who want to deep dive a little bit more, recognizing that, once again, what we know about adult learners is they’re very problem-focused. And how can we provide those additional asynchronous resources for them to dive much deeper into the concept?

When you talk to your peers in this space, because I know you’ve presented on this topic at conferences and really shared this with others who are working in similar roles, what are you hearing from them? What other ideas are you getting? Or what are some opportunities that you see for others to engage in this work as well?

A: I think the biggest piece that I’ve heard from others is this whole notion of differentiated care, and how can campuses lean in and not just replicate a transition experience that they may have for an 18- to 22-year-old, but they’re recognizing the needs of our adult learners, and we’re centering some of those elements. Adult learners bring a lot of experiences, so how do we harness that? How do we name that? How do we give them the opportunity to own that space and bring that into whatever content we design, whether it’s from a well-being [or] from a career standpoint, bring that into that space and recognize that that looks different? You can’t just copy and paste. You can’t just lift what we’re doing from a first-year, first-time-in-college student and apply that, because that’s doing a major disservice.

I think the other piece that I’m hearing from colleagues as we’re doing this is leveraging and leaning into making this a virtual space, because the lives of an adult learner look very different. You may be an adult learner that’s also a caregiver, and you may only have evenings to hop on and learn, or dive deep because you’re working full-time, trying to go to school full-time, maybe giving care to parents, to children, to partners, to spouses, etc. Or we’ve had some students who are adult learners who are working third shift. You may be available during the workday, but you may have just got off work at 8 a.m., so how are we leveraging technology in new ways? Because going back to that research, one of the biggest pieces that adult learners want in their transition and want from colleges universities is to help them upskill with the technology that they’re going to need to be successful.

I think those two pieces of really leaning into the adult learner needs, leveraging technology and leaning into this notion of differentiated care is needed and is the easy way to start thinking about, how do I take something like this and apply it to the adult learners on my own campus?

Q: As we think about the new age of college students or today’s learners, and how we’re seeing a larger population of adult learners, or more high school students are considering taking a break before going to college, I think this is going to be even more applicable, maybe for a 20-year-old who took a break and was working for a few years, and not just our traditional 25-, 35-year-old who’s coming back to school.

A: Absolutely. I think there are elements of this that can be applied to many facets of today’s learner.

Q: So what’s next for you all as you’re considering launching for the fall?

A: We have been taking all the feedback in from version 1.0 [and] we’re redesigning some of our modules. We’re bringing in new campus partners, which I think has been super exciting.

We’re leaning into this well-being concept, and we know health and well-being is important for all of today’s college learners. You can’t read any article, have a conversation at a conference or go to a meeting on your own campus where the concept of health and well-being of today’s college students is not at the forefront. I think as I’ve continued to share this data, we’ve gained lots of support from various entities across campus, especially those who really are approaching it from a health and well-being lens.

But we’re just really excited as we launch version 2.0 and engage some of those completers of version 1.0 in various peer ambassador roles to support the next generation of ALCC participants.

Q: Can you talk about how this program transitions into larger support on campus and making sure that students aren’t just getting these modules online, but that they’re translating it to in-person experiences or online experiences as it’s relevant?

A: Our peer ambassadors, I think, are great representatives of the Office of Online and Adult Learning, and so they have been a great resource to connect individuals in their small groups to our associate director of student engagement in the Office of Online and Adult Learning or online and adult learning retention specialist who’s providing some additional follow-up pieces. So I think the peer ambassadors have been great representatives to connect the students who are going through this experience with the amazing support staff and the network of individuals through our Office of Online and Adult Learning and across campus who are here to help them be successful, because we want all of our adult learners to successfully complete their first year, that first milestone, and then ultimately graduate with their degree from WSU.

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