MobileMoney LTD, the MTN Ghana subsidiary responsible for the country’s largest mobile money platform, has attributed a widely shared MoMo fraud incident.

The victim’s own disclosure of sensitive security credentials, responding to a viral TikTok video that reignited public concern over the safety of Ghana’s digital payments ecosystem.

The company said in a statement issued in Accra on Sunday that its internal investigation found the affected customer, identified as the mother of content creator HealwithDiana of the TikTok handle ‘HealwithDiana | Nervous System’, had shared her Mobile Money (MoMo) App Registration One-Time Password (OTP).

MoMo Personal Identification Number (PIN), and Login OTP with a fraudster during a phone call. Those credentials allowed the fraudster to register the customer’s wallet on a separate device and execute unauthorised transactions.

According to the company, its findings show that before the fraudulent transactions occurred, the affected customer, identified as the content creator's mother, engaged in a phone conversation with the suspected fraudster.

“Our investigations reveal that prior to the fraudulent transactions, the affected customer (the mother of the content creator) engaged in a phone call with an individual later identified as the fraudster.”

The company also reaffirmed its commitment to transparency, customer protection, and fostering factual public discourse.

While respecting individuals' rights to share their experiences, MobileMoney LTD emphasized that public commentary on financial services should be based on verified facts to prevent the spread of misinformation.

The company indicated that it reserves the right to take legal action or other appropriate measures to safeguard its reputation and the integrity of its services.

MobileMoney LTD concluded by reiterating its dedication to providing a secure, dependable, and convenient digital financial platform, supported by robust security systems and continuous customer education initiatives.