Hino Australia has continued cementing its reputation for outstanding global customer support after receiving multiple prestigious awards from parent company Hino Motors.

The Australian arm received its 17^th consecutive Parts Department of the Year award and its 14^th successive Service Department of the Year award.

Central to Hino Australia’s ongoing success is its parts distribution centre that opened in 2021 and has helped Hino to deliver year-on-year growth in parts sales.

“With almost double the capacity of our previous facility and innovative technologies in place, the PDC enables us to enhance the efficiency and reliability of Hino Genuine Parts distribution across the country,” Hino Australia vice president – product support Greg Bleasel says.

“This fantastic achievement reflects the unwavering dedication of our dealers and head office teams to delivering the highest standards of service and support to our customers.”

Another key factor in Hino’s success in the local truck market has been its increased use of the Hino-Connect telematics system.

“The detailed insights that Hino-Connect provides allow us to identify issues early and accurately through remote diagnostics, leading to quicker resolution times, reduced downtime and more efficient support for our customers,” Bleasel says.

“Our trained technicians can provide targeted support to our customers before a vehicle even arrives at the workshop – while also being able to ensure the quick supply of necessary parts through our PDC.

“Our dealerships benefit from a comprehensive technical training program, ensuring our technicians maintain, diagnose, and repair Hino vehicles quickly and expertly.”

He says Hino Australia’s teams are also set to soon benefit from the upcoming launch of a new online training system that will streamline learning.

“The importance of ongoing education is further reinforced with our annual Hino National Skills Contest, which is currently in its 15^th year, and allows us to reward and recognise the talent that exists within our dealership network,” he says.

“We remain focused on recruiting and retaining the best technicians from Australia and internationally as a mean of addressing the industry-wide skills shortage, and currently have technician opportunities available nationwide.

“We are incredibly proud to once again be recognised on the global stage. These awards are not just milestones — they drive us to continually enhance our services and set new standards for excellence.”