FirstBank Ghana has announced a major leap in its digital transformation strategy, unveiling a series of technology upgrades aimed at enhancing customer experience and operational efficiency across its banking network.

In a statement delivered by Ikenna Njubigbo, Country Head of Technology, Digital Innovation, and Services at FirstBank Ghana, the bank outlined its commitment to leveraging advanced technology solutions to redefine banking in Ghana and reinforce its “You First” customer-centric philosophy.

“At FirstBank, we are steadfastly committed to leveraging the power of technology to empower our customers and deliver unparalleled financial services,” Njubigbo stated.

“Our focus is on creating seamless, secure, and personalised banking experiences that enable our customers to achieve their financial goals with ease and confidence.”

Central to the bank’s transformation is the successful implementation of the , a robust and scalable system designed to improve service delivery and system reliability. The upgrade enhances the bank’s capacity to roll out digital products, increase operational stability, and support future innovation.

In addition, FirstBank has invested in across its branch network, resulting in improved network visibility and faster customer service. The bank also upgraded all its communication and networking devices to the latest standards to boost connectivity and transaction speed.

Addressing rising cybersecurity concerns in the banking sector, Njubigbo noted that FirstBank has fortified its infrastructure with , , and to detect and prevent fraud.

“The security of our customers' financial information is of utmost importance to us,” he said.

Looking forward, the bank plans to roll out , enhanced , and other digital tools aimed at increasing customer convenience. These efforts are intended to sustain FirstBank’s position at the forefront of Ghana’s digital banking evolution.

As part of the , which celebrated its 130th anniversary in 2024, FirstBank Ghana continues to draw on the group’s multinational experience—spanning operations in the UK, Nigeria, Ghana, DRC, Gambia, Guinea, Senegal, Sierra Leone, and China.

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DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.