Air Chaos Looms: FAA Flight Cuts Due to Shutdown Threaten Travel and Business

Beginning Friday morning, travelers can anticipate a reduction in flights to numerous major U.S. cities, as the Federal Aviation Administration (FAA) announced plans to cut traffic across 40 airports. This unprecedented measure is deemed necessary by the FAA head to maintain air travel safety amidst increasing signs of stress and fatigue among air traffic controllers. These federal employees have been working without pay during the longest government shutdown on record, many enduring six-day work weeks and mandatory overtime even before the shutdown.
The affected airports include major hubs in New York, Los Angeles, and Chicago, along with others distributed across more than two dozen states. The nation's busiest airport, Hartsfield–Jackson Atlanta International Airport, is on the list, as are main airports in Anchorage, Boston, Denver, Honolulu, Las Vegas, Miami, San Francisco, and Salt Lake City. In some metropolitan areas like New York, Houston, Chicago, and Washington, multiple airports will experience flight disruptions. Airlines received a list of these affected airports and are expected to begin notifying passengers about cancellations on Thursday, aiming to minimize the impact on customers, though some weekend travel plans will be disrupted with little notice.
In response to the cutbacks, airlines like United Airlines have stated they will focus reductions on smaller regional routes utilizing smaller planes. United, Delta Air Lines, and American Airlines have committed to offering refunds to passengers who choose not to fly, even for tickets that are typically non-refundable. Passengers are strongly advised to check their flight status using airline apps or flight websites before heading to the airport, as being stranded at home or a hotel is preferable to being stuck in an airport terminal. The FAA also provides a website to check for widespread delays.
For those already at the airport facing a canceled or delayed flight, it is recommended to get in line for a customer service representative while simultaneously trying to connect with the airline's reservations staff via phone or online. Reaching out on platforms like X (formerly Twitter) can also be effective, as airlines sometimes respond quickly there. While early November is generally not a peak travel period, offering a better chance for travelers to secure seats on alternative flights, the impending busy holiday season means passengers might face days-long waits for a new seat. Travelers might also consider alternative modes of transportation such as trains, cars, or buses.
Kyle Potter, executive editor of Thrifty Traveler, highlighted that this shutdown-induced problem differs significantly from individual airline issues, as a shortage of air traffic controllers can impact entire airports and multiple airlines simultaneously. He noted that if problems expand and persist, it's unlikely any single airline will operate on time if others are failing. It's important to remember that U.S. airlines are not legally required to provide additional cash compensation or cover lodging and meals for stranded passengers, even if the delay or cancellation is due to airline fault. A proposed Biden administration rule to change this and mandate compensation was recently scrapped by the Trump administration, a move praised by airlines. However, the U.S. Department of Transportation offers a website where consumers can review each carrier's commitments regarding refunds and other expenses for flight disruptions.
During these stressful times, it's crucial for passengers to remain courteous with airline agents, who are likely assisting many frustrated travelers. Yelling will not expedite assistance, and the cancellations are not the agents' fault. Travel insurance may offer coverage if purchased, or if a travel credit card providing such benefits was used; however, Potter cautions against assuming coverage, advising travelers to check the fine print for disruptions caused by worker shortages. In situations with widespread cancellations, airline agents will be overwhelmed. Passengers traveling in a group with someone holding higher airline loyalty status might consider calling using that person's frequent flyer number for potentially quicker service. Additionally, trying an airline's international support number, often listed online, could lead to shorter wait times.
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