No-code AI solutions are revolutionizing how businesses embark on their artificial intelligence journeys, making advanced technologies more accessible. Athics, a company specializing in conversational bots through its Crafter.ai platform, offers significant insights into this evolving landscape. Stefano Somenzi, CTO at Athics, recently shared his perspective on the impact of no-code AI and the development of sophisticated virtual agents.

Somenzi emphasizes that the true advantage of “no-code” extends beyond simply reducing the effort required to implement AI solutions. Crucially, it redefines the role of the user building the AI. Instead of a data scientist, the process owner—who possesses an intimate understanding of what the AI solution should deliver and how—becomes the architect of the conversational AI agent. This eliminates the “lost in translation” syndrome often encountered when process owners must convey requirements to data scientists, a factor that frequently hinders IT projects and consumes valuable time. Therefore, no-code is poised to play a pivotal role in accelerating AI adoption for companies.

Addressing concerns about customer experience, particularly in light of research indicating a consumer preference for human interaction over chatbots, Somenzi explains how platforms like Crafter.ai enhance rather than detract from customer satisfaction. While acknowledging that even advanced conversational AI agents cannot replicate human empathy, they excel at mitigating frequent causes of consumer dissatisfaction: inefficiencies, errors, and lack of speed. By reducing these issues and delivering rapid, precise customer service, advanced conversational AI agents prove to be invaluable tools for improving overall service performance.

To ensure a robust hybrid environment where human and machine interactions are optimally blended, Athics’ Crafter.ai platform incorporates a dedicated module for managing conversation handovers between bots and call center agents. Clients receive real-time feedback through an insights dashboard, where authorized platform users can monitor key performance indicators for the bot. During handovers, agents and supervisors also gain real-time information about customer behavior during site navigation, including visited pages, form field contents, and clicked calls-to-action (CTAs), which can be further enriched with data from the company CRM.

As a European organization, Athics operates within some of the world’s most stringent data regulations. Somenzi articulated Athics’ philosophy: companies should strive to surpass strict regulatory requirements to build and maintain customer trust. Furthermore, he firmly believes that AI bots should always clearly disclose their non-human nature, as this transparency can actually highlight the impressive capabilities they offer.

Looking ahead, Athics has a robust roadmap for Crafter.ai, with new features and improvements delivered quarterly. The company remains singularly focused on advanced conversational AI agents, with current efforts aimed at integrating more domain-specific capabilities. Advanced profiling is a key area of interest, where Athics anticipates delivering truly innovative solutions to customers through collaborations with universities and international research centers.

Athics will also be a prominent presence at the AI & Big Data Expo Europe, sponsoring and exhibiting. Attendees can expect to learn how conversational AI agents can help businesses balance resource optimization with delivering a top-class customer experience. Athics will guide companies on assessing, planning, and executing the successful integration of virtual agents across their conversational streams, helping them choose the right product and create a scalable conversational vision aligned with organizational goals. They will be at stand number 280.