Liberate, an AI startup focused on automating insurance operations, has raised $50 million in a Series B funding round, valuing the three-year-old company at $300 million post-money. The all-equity round was led by Battery Ventures, with participation from new investor Canapi Ventures as well as returning backers Redpoint Ventures, Eclipse, and Commerce Ventures. The fresh capital will support Liberate’s efforts to scale its agentic AI deployments across insurance carriers and agencies worldwide.

The insurance industry is grappling with mounting challenges, including rising operational costs, inflexible legacy systems, and evolving customer expectations. A Deloitte report projects a slowdown in global premium growth in the non-life segment through 2026, citing increased competition, weaker rate momentum, and intensifying cost pressures. While early AI experiments by insurers often struggled due to fragmented data and rigid workflows, the sector is now experiencing a shift toward comprehensive AI adoption, embedding the technology into core operations rather than treating it as an add-on. Liberate is strategically positioned to capitalize on this industry-wide transformation.

Founded in 2022 and based in San Francisco, Liberate develops advanced AI systems tailored for property and casualty insurers, with a focus on critical functions such as sales, service, and claims. At the center of its platform is Nicole, a voice AI assistant capable of handling both inbound and outbound calls for policy sales and service requests. Behind the scenes, a network of reasoning-based AI agents integrates with existing insurer systems, retrieving context and generating responses that Nicole delivers—largely without human intervention.

Unlike traditional chatbot solutions that stop at query handling or ticket escalation, Liberate’s AI agents are designed to execute complete end-to-end tasks. These include quoting policies, processing claims, and updating endorsements, automating processes that have long relied on manual work. The agents also operate seamlessly across multiple communication channels such as SMS and email, allowing insurers to engage customers flexibly while streamlining a greater share of their daily operations.