TDCX acquires Open Access BPO to capitalize on global shift towards | Business Post Nigeria

Published 1 month ago• 10 minute read

SINGAPORE – Media OutReach Newswire – 7 April 2025 – TDCX, an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies, today announced its acquisition of Open Access BPO, a United States (US) headquartered outsourcing company. The acquisition strengthens TDCX’s ability to meet the growing demand for strategic outsourced services, with new locations in Davao, Manila and Taipei, as companies seek to leverage outsourcing to cope with the fast-changing business environment and tight labor market.

The global business process outsourcing (BPO) market is expected to hit US$491.53 billion by 2029, with Asia alone growing at a compounded annual growth rate of 5.9 per cent to become a US$109.92 billion industry by 2029[1]. The ability for BPO partners to deliver intelligent solutions with better insights and problem-solving for more complex issues makes it an attractive option for companies, increasing their agility and freeing them up to focus on core competitive business activities.

Mr. Laurent Junique, CEO and Founder, TDCX, said, “Business cycles are moving more quickly than ever. Strategic outsourcing is similarly evolving at a rapid pace. Companies at the forefront of leveraging strategic outsourcing see it as a critical driver for innovation, flexibility, and global expansion and our acquisition of Open Access BPO strengthens our ability to seize these opportunities. With our combined delivery locations and deepened expertise in verticals including fintech and healthtech, we will be able to create greater value for our colleagues and clients.

“This milestone is another step in our ambition to support the growth of the digital economy. Over the last two decades, we have been a key partner to many ‘born-digital’ companies as they scaled their operations. We now see a new wave of innovators and industries such as foundation model companies building artificial intelligence that can reason and generate human-like text, autonomous vehicle firms revolutionizing transportation and humanoid robotics companies creating intelligent machines for labor and logistics. Many of these barely existed a decade ago and we see great potential in supporting companies that are now shaping the future of technology and business.”

Mr. Ben Davidowitz, CEO, Open Access BPO, said, “The outsourced CX industry is poised for growth, driven by the increasing demand for personalized customer experiences and adoption of advanced technologies. By joining forces with TDCX, we open more options for our clients and have greater scale to compete on the global stage. Our employees will similarly benefit from the combined organization, given the strong cultural alignment and common desire to provide fulfilling careers for our people. I would like to take the opportunity to thank our employees for their outstanding work and dedication to our valued clients. Looking ahead, we are eager to leverage our strengths and further our passion for delivering exceptional CX.”

Both companies will continue to operate under their respective brands to ensure a seamless transition for employees, clients, and partners. Open Access BPO’s leadership, specifically Mr. Davidowitz, CEO, and Mr. Henry Chang, President and co-founder, will continue to serve as advisors. Joy Sebastian, Vice President of Global Operations at Open Access BPO, along with the rest of the leadership team, will continue to play a key role in managing operations to ensure a smooth transition for clients.

Baird acted as financial advisor to Open Access BPO, with Reed Smith LLP as its legal counsel. Clark Hill PLC served as legal advisor to TDCX.

Hashtag: #TDCX

https://www.tdcx.com/
www.tdcx.com for more info.

About Open Access BPO

Founded in 2006, Open Access BPO is a high-growth provider of omnichannel and multilingual client experience, back-office support and content moderation solutions, providing end-to-end business operations support to global blue-chip companies in the healthcare, technology, financial services, e-commerce, and human capital management industries.

Open Access BPO’s solutions aim to help global brands manage their clients’ needs while enriching consumer experiences across multiple touch points and channels.

Open Access BPO leverages an effective Asia-based offshore delivery model with cost-efficient and scalable operations in the Philippines and Taiwan.

Published

3 hours ago

07/04/2025

Expanding Regional Expertise and Localized Solutions to Meet the Growing Demands of Asia-Pacific Healthcare.

CRANSTON, RHODE ISLAND US – Media OutReach Newswire – 7 April 2025 – Nelipak^® Corporation (“Nelipak^®“), a leading global manufacturer of packaging solutions for medical device, diagnostic, pharmaceutical drug delivery, and other demanding applications, announced it is enhancing its commitment to service customers in the Asia-Pacific region on a direct basis, and through its preferred partners.

The Nelipak^® medical packaging product lineup includes a comprehensive range of custom designed sterile-barrier packaging solutions. Nelipak’s flexible packaging product line includes coated roll-stock, die cut lids and sheets, pouches, and bags. These products incorporate a wide range of material substrates (Tyvek^®, medical papers, films, foil-laminates) and Nelipak^® heat-seal coating technologies (Nelipak^® CR27 and Nelipak^® SBP2000 coatings; Nelipak^® PS-series coated papers). These well-known flexible medical packaging solutions became part of the Nelipak^® Healthcare Packaging portfolio as a result of Nelipak’s 2019 acquisition of Bemis^® Healthcare Packaging Europe. In addition, Nelipak’s medical packaging solutions include rigid thermoformed trays and medical tray sealing machines.

“Our healthcare packaging solutions are widely used globally and have been used extensively in in the Asia-Pacific region for over 30 years,” said Pat Chambliss, CEO of Nelipak^®. “Our products are available to customers in the Asia-Pacific region on a direct basis, and through our preferred partners. Direct engagement enables us to work closely with customers to ensure that our packaging solutions are tailored to specific requirements, from concept to completion. By working directly, we can deliver value by streamlining processes, reducing costs, and avoiding validation of alternatives – without compromising quality or service.”

With over 70 years of experience designing, developing, and delivering custom sterile barrier packaging solutions for the healthcare sector, Nelipak^® recognizes the unique technical requirements and aspirations of customers in the Asia-Pacific region. Nelipak^® is investing in the future of sterile barrier medical packaging in the Asia-Pacific region, aiming to expand its capabilities to meet evolving customer needs.

To support evolving customer needs, Nelipak^® is strengthening its capabilities in the Asia-Pacific region by expanding expertise, technologies, and in-region resources. This includes leveraging existing global resources, establishing additional in-region resources (commercial, technical, service, etc.), and introducing innovative packaging solutions tailored to the needs of Asia-Pacific healthcare companies.

Nelipak® healthcare packaging experts are ready to collaborate, offering insights and solutions that drive success in the healthcare market. Customers in the Asia-Pacific region are invited to connect with the Nelipak^® team (email: [email protected] ) to explore Nelipak’s healthcare packaging solutions.

Hashtag: #Nelipak #Healthcare #HealthcarePackaging

https://www.nelipak.com/
www.nelipak.com.

DuPont™ and Tyvek^® are trademarks or registered trademarks of DuPont or its affiliates.

Published

4 hours ago

07/04/2025

HONG KONG SAR – Media OutReach Newswire – 7 April 2025 – Huatai Securities recently hosted a FinTech knowledge-sharing session with the Hong Kong Securities and Futures Commission (SFC). The event aimed to share forward-looking perspectives on financial technology and contribute to shaping the future of financial services in an increasingly AI-driven landscape.

The session covered financial-specific large language models, intelligent credit research, and innovations in the fixed income, currencies, and commodities (FICC) trading platform. Drawing on its own expertise, the company shared its latest progress in infrastructure and platform development, along with its efforts to integrate artificial intelligence into financial applications, on which the company has placed strong emphasis in recent years.

During the session, the company’s technical experts reviewed AI large language model developments globally and in China. The company presented its system of large model platform that integrates computing power, operational management, and application development. The experts demonstrated how LLM is already improving workflows across research, advisory, and investment banking services, both internally and with partners. The company is also exploring ways to enhance client services using intelligent tools across various business areas.

The session included real-world case studies across various asset classes, showing how its Credit Analysis Management System (CAMS) enables quantitative credit assessment, real-time risk tracking, credit bond pricing and regulatory empowerment. Huatai Securities started developing CAMS in 2017, combining extensive market data with quantitative models and AI. Today, as the backbone of Huatai’s credit research ecosystem, it is widely used in credit risk management, trading, and investment research, and has strong potential for application in investment banking and asset management.

In response to evolving FICC market dynamics, the company has upgraded its Global FICC Electronic Trading Platform (HEADS) to manage strategy development, trade execution, and risk assessment across all asset classes in both domestic and international markets, including exchange-traded and over-the-counter products, connecting research to trading in a seamless process. Looking ahead, HEADS will strengthen its capabilities in overseas FICC trading, investment, and risk management, leveraging AI to create new products and build an integrated client service system.

This year marks Huatai Securities’ 10th anniversary of listing on the Hong Kong Stock Exchange, a milestone that accelerated the company’s international expansion. The company now runs a connected financial network across Mainland China, Hong Kong, the US, the UK, Singapore, and other regions, with technology supporting both local and international business. As it grows globally, Huatai is building stronger technology capabilities to empower business growth, using its platforms to connect assets, clients, and products while expanding its global presence.

Hashtag: #huataisecurities

The issuer is solely responsible for the content of this announcement.

About Huatai Securities

Incorporated in April 1991, Huatai Securities is a leading technology-driven securities group in China, with a highly collaborative business model, a cutting-edge digital platform and an extensive and engaging customer base. It provides comprehensive financial services to individual and institutional clients, including wealth management, investment banking, sales and trading, investment management, among others, with a substantial international presence.

Published

1 day ago

06/04/2025

HONG KONG SAR – Media OutReach Newswire – 6 April 2025 – Associate Director-General of Investment Promotion at Invest Hong Kong (InvestHK) Mr Charles Ng will commence his duty visit to the Middle East from today (April 6) to April 10, with key engagements in Saudi Arabia and the United Arab Emirates (UAE). The visit underscores Hong Kong’s commitment to deepening economic ties with these dynamic markets and promoting the city as a premier gateway for Middle Eastern businesses seeking opportunities on the Mainland and in the broader Asia-Pacific region.

Hong Kong has a strong, long-standing and ever-growing relationship with the Gulf region including Saudi Arabia and the UAE, marked by increasing co-operation in finance, trade, and investment. The city’s merchandise trade with the Cooperation Council for the Arab States of the Gulf reached US$21.6 billion in 2023. These partnerships are further strengthened through initiatives such as the Belt and Road Initiative, which fosters greater connectivity and economic opportunities.

“Amid an increasingly complex global landscape and geopolitical uncertainties, countries in the Middle East are actively diversifying their investments. Hong Kong, as a global financial centre and a ‘super connector’ between the Mainland, Asia, and the rest of the world, is uniquely positioned to support this shift,” said Mr Ng. “Under the ‘one country, two systems’ principle, our city offers a robust legal system, free flow of capital and information, and internationally aligned regulations. Beyond finance, Hong Kong is also a hub for trade, logistics, innovation and professional services. It serves as a gateway for Middle Eastern partners to tap into the Mainland and the broader Asia-Pacific region.”

As part of its commitment to financial diversification, the city has developed a supportive platform for Islamic finance, including sukuk issuance and tax law amendments to ensure a level playing field with conventional bonds and the successful launch of three government sukuk. It continues to welcome more Islamic financial institutions and products to leverage Hong Kong’s international financial platform and tap into opportunities across Asia and the Mainland.

During his visit to Riyadh, Jeddah and Dubai, Mr Ng will participate in numerous high-level business roundtables co-organised with Asia House, bringing together representatives from prominent businesses, family offices, and investors. He will also meet with representatives from leading Middle Eastern companies and discuss how establishing a presence in Hong Kong can drive their global expansion strategies.

These engagements aim to strengthen economic ties, foster collaboration, and attract more businesses from the Middle East to invest and expand through Hong Kong. By leveraging Hong Kong’s unique position as a global financial and multinational supply chain management hub, InvestHK seeks to facilitate mutually beneficial partnerships that drive innovation and growth across regions.
Hashtag: #InvestHK

The issuer is solely responsible for the content of this announcement.

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