Remita, a leading player in Africa’s digital payment space, is leveraging artificial intelligence (AI) to usher in the next era of financial innovation in Nigeria.

With the country’s fintech industry attracting significant investment and leading the charge in Africa’s digital economy, Remita sees AI as a critical tool to enhance customer experience, streamline operations, and combat emerging challenges like fraud.

Remita outlines this in its report, “Unlocking the Power of AI in Nigeria’s Fintech Sector,” where the leading technology company envisions the road ahead for the changing financial services landscape, and key dynamics shaping the ecosystem in Nigeria and across Africa. 

The integration of AI technologies within Remita’s operations is set to redefine the financial services landscape in Nigeria. According to Remita, AI is poised to be the catalyst for the industry’s next wave of growth, with the AI market in Nigeria projected to reach $434.4 million by 2026. With an expected compound annual growth rate (CAGR) of 44.2%, AI’s potential to reshape the fintech space is undeniable.

“As the AI market in Nigeria is expected to grow significantly, we believe AI will be the catalyst that drives the next phase of growth in the fintech industry,” Remita states in the report.

1. Customer Experience
AI-powered solutions are already transforming customer service within Remita. The company has introduced AI-driven tools like the “Product Knowledge Assistant” that empowers users with 24/7 support, enabling faster resolutions and improving overall customer satisfaction. Early trials show a 19% reduction in direct inquiries, as customers find answers through AI-powered assistants before seeking human help.

Automation is at the core of Remita’s AI strategy, helping reduce costs and improve efficiency. Through AI systems like the “Developer Assistant,” Remita has been able to accelerate its API integration process by 50%, giving its teams more time to focus on higher-level innovation. Such efficiencies are vital in an industry where speed and agility are paramount.

AI’s role in combating financial fraud is increasingly critical. Remita has leveraged AI to develop a transaction validation system that helps customers verify invoices and receipts in real time, significantly reducing the potential for fraud. The system’s advanced algorithms are designed to detect and flag suspicious activities, offering an additional layer of protection for users.

Remita is also using AI to expand its product offerings and explore new markets. The company’s “Payment Assistant” tool, for example, has enhanced user experience by simplifying payment processes, contributing to a 40% increase in customer satisfaction. As Remita continues to refine its AI solutions, it is looking to scale these tools to meet the growing demand for digital payment services across Africa.

While AI presents significant opportunities, Remita warns that fintechs in Nigeria must act quickly to stay ahead of the curve. As AI becomes more integrated into the global fintech landscape, companies that delay its adoption risk losing their competitive edge.

“AI is rapidly becoming a fundamental part of the fintech ecosystem, and any company that delays adopting it risks losing market share,” Remita noted in its report.

Furthermore, the company emphasises that AI isn’t just a tool for operational efficiency it is an essential part of the innovation cycle that will drive the fintech industry forward. Remita’s success with AI-driven customer support and payment solutions demonstrates how embracing this technology can not only improve existing processes but also pave the way for new business models and revenue streams.

Despite its potential, the integration of AI in fintech does not come without its challenges. Remita identifies several risks, including concerns around fraud, data privacy, and potential misuse of AI systems.

Fintechs should routinely audit their Al systems to detect biases, misuse, and hallucinations, to ensure fairness and accuracy.

Biases in training data or Al algorithms can drive system inaccuracy making Al products deployed for fintech use cases less dependable.

To address these risks, Remita advocates for robust AI governance frameworks and close collaboration with regulators to ensure AI technologies are implemented responsibly and ethically.

In particular, fintechs must ensure that their AI systems are free from bias and comply with data privacy regulations.

“Regular audits will help uncover potential risks thereby ensuring reliability of Al systems,” the report highlights.

“This can be achieved by implementing advanced monitoring systems to track Al deployments, and gain quick visibility into customer usage, which helps with proactive issue identification and resolution.”

Given the sensitive nature of financial data, maintaining trust with customers will be paramount as AI becomes more deeply embedded into financial systems.

Looking Ahead: A Vision for the Future

Remita’s embrace of AI is a clear signal that the company is positioning itself at the forefront of financial innovation in Nigeria. As the company continues to expand its AI-powered offerings, it aims to lead the charge in helping Nigerian fintechs harness the full potential of artificial intelligence.