Customer Service and Support

Requisition ID: 427115
Work Area: Customer Service and Support
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PF-2
 

Original Posting Date: 06/02/25

Job Title: Principal Services Architect 

Location: Newtown Square, PA 

Work Model: Hybrid work model 

Purpose and Objective:   

SAP America, Inc. seeks a Principal Services Architect at our Newtown Square, PA location to act as an advisor to the customer with a broad application, LoB or industry understanding. 

Expectations and Tasks:  

Understands the as-is situation and goals of a customer holistically (e.g. industry, LoB), can translate them into an appropriate business-driven IT-roadmap and architecture design based on SAP’s offerings and SAP’s cloud strategy, with a clear focus on customer success. Operationalizes the customers’ business strategies, identifies relevant components, approaches, input, etc. to derive the best possible solution and helping our customers reap the increasingly differentiating benefits of our cloud solutions. Challenges existing solutions / approaches / concepts, to generate a state-of-the-art and future-ready outcome. Clarifies expectations from various stakeholders, creating a solution which integrates diverse points of views and serves as a starting point for future SAP business. Collaborates with customers, partners, and SAP teams for the best possible implementation. Drives knowledge management and innovation activities based on this experience with customers. Explains and uses various Architectural patterns – e.g. micro-service-based architecture, reactive architecture, cloud native etc. Supports sales deals by articulating deployment scope, design, roadmap, and estimates. Designs a to-be architecture for optimal outcome that supports the realization of expected business outcomes. Defines the strategic, conceptual, and organizational scope for the design of the SAP-centric IT landscape, especially when customer requirements are very challenging. Troubleshoots success-critical customer issues related to SAP, independent of their nature. Advises and mentors diverse teams, which include customer, partner and SAP resources.  

Education and Occupational Experience:  

Bachelor’s degree or foreign equivalent in Computer Science, Finance, Accounting, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Finance, Accounting, or a related field of study and five (5) years of experience in the job offered or related occupation. 

Qualifications/Skills and Competencies Experience:  

Experience must involve five (5) years in the following: 

Developing statement of work (SOW) and client proposals, participate in the completion of deliverables for life-cycle implementations for customers across various industries;  

Utilizing agile methodology in software development, delivering components of client engagements, utilizing SAP Financial Planning (FP&A) or SAP Group Reporting;  

Identifying, designing, and implementing critical business solutions utilizing SAP Analytics Cloud (SAC); 

Identifying business requirements, functional design, process design, scenario design, flow mapping, prototyping, testing, training, and support procedures; 

Organizing and leading pursuit teams, proposal development efforts, and contributing to the development of proposal-pricing strategies; and 

Leading global Project teams and project delivery, tracking and resolving key issues and risks to budget and scope. 

Travel: Position requires up to 50% domestic and international travel to various and unanticipated client sites.  

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy. 

Internal use only: reference code lhrs4262 

SAP:SAIL 

EX:OUT 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: The annual base salary range for this position is $138,400 - $235,280. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $173,000 - $294,100. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. 

Work Area:  Customer Service and Support

Career Status:  Professional

Employment Type:  Regular Full Time

Location: 

Newtown Square, PA, US, 19073