Kenya Airways, the pride of Africa, has been forced to respond after an embarassing exposé on social media.

Being one of Africa's most renowned airlines, many would expect that their luxury and customer experience is unmatched, but it seems there are areas to improve on.

X influencer George T. Diano (@georgediano) exposed the poor state of Kenya Airways planes, even sharing a photo as proof.

Diano was one of the passengers on a flight from Mombasa to Nairobi, and he was not impressed with what he saw.

Sharing a photo on X, he showed the poor state of some of the seats on the flight, which clearly showed a far cry from what is expected.

One could tell that the seats were past their 'expiration date', which was clear in how worn-out and discoloured they looked.

In his caption, Diano was subtle, using a sarcastic manner to pass across his message. He wrote:

"Ladies & Gentlemen, I welcome you to KQ flight to Nairobi from Mombasa," he wrote.

In their response, Kenya Airways acknowledged that their seats had seen better days and had stories to tell.

However, they noted that they were working on a plan and that renovations would happen soon.

"Hey @georgediano, Looks like those seats have some stories to tell! New look coming soon 😉 #IFlyKQ," the airline wrote.

Here are some of the reactions to the post:

@NBS_001 said:

"Congratulations Kenya Airways for acknowledging the issue. Ingekua ni biscuit fulani they would be threatening George's mother."

@ObrenOywaya said:

"@KenyaAirways ebu kueni serious si ata mkatae mseme ni @AirTanzania."

@LeoKemboi said:

"Hizo seats ni kama pillow za lodging flani i know. Hazioshwi untill zingine zinunuliwe."

@thee_alfa_house said:

"It's nice you owned up. Now fix it."

@kamaumwando said:

"And this is how you handle comms ... Easy and to the point. Magic. Yes those seats have seen better days - they will be fixed."

@kwame_kenya said:

"When your social media manager knows their work. Great response!ive him a java coupon on the house ... Ama @KenyaAirways."

@ZevKan said:

"Bana we deserve better than this, We can do better. Sasa kasongo atuangushe,nyinyi apana. Don't forget nyinyi ndio pride yetu."

@RoseCKemboi said:

"@KenyaAirways those seats are clear evidence we love you but you don’t love us back."

Previously, TUKO.co.ke reported that Kenya Airways praised the Kenyan shilling for its strength after earning over KSh 5 billion in profits.

The 2025 Kenya Airways AGM came after the wonderful performance in 2024, with the airline moving from making KSh 22.7 billion losses to profits.

KQ noted that its income grew to KSh 188.5 billion, which was an increase from KSh 178.5 billion in the year 2023.

Source: TUKO.co.ke