Ford Motor Company is recalling 197,432 Ford Mustang Mach-E electric vehicles due to the risk that a low 12-volt battery could cause the electronic door locks to remain locked, risking trapping a passenger inside the vehicle. The recall includes 2021 to 2025 Mustang Mach-E SUVs. 

If the 12-volt battery is drained below 8.4 volts, there is no power available to operate the electronic door handles. The risk scenario outlined in National Highway Traffic Safety Administration documents is that a front occupant could exit but not re-enter, and there is the possibility that a rear passenger may not know how to open the back door or be able to do so.

This is a particular concern with children in the back seat during hot weather. However, passengers could exit the vehicle by using the mechanical release function, as outlined in the owner’s manual.

There may be indicators before this problem occurs:

A Ford spokesperson explained the emergency release function to Consumer Reports: Passengers need to pull the interior door handle once to unlock and then pull a second time to open the door when there isn’t enough power for the electronic feature to operate normally.  

Ford is not aware of any injuries related to this condition. 

Ford will notify owners of the safety risk by mail, starting June 23, 2025. The automaker anticipates mailing follow-up letters to owners to advise when the software update is available.

Following the automaker’s standard practice, there is a stop-sale in place for Mustang Mach-Es at dealerships until the software can be updated.

Dealerships will update the powertrain control module (PCM) and the secondary on-board diagnostic control module C (SOBDMC) software, free of charge.

Owners may contact Ford customer service at 866-436-7332.

25V404000. Ford’s number for this recall is 25S65.