Better patient access tools can help healthcare providers attract and retain patients
Healthcare providers are struggling to get patients to use digital tools for scheduling appointments and paying for care, according to a recent Experian Health report. The report includes findings from a February 2025 survey of 213 healthcare revenue cycle decision makers and 1,004 US adults.
Providers say the No. 1 challenge related to patient access is getting patients to use tools that practices have implemented, including for self-scheduling, checking in, and making payments.
However, most patients want their healthcare experience to be digitized: 52% of patient respondents say they want more digital options for managing their care.
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