TOKYO -- Call centers will be among the first businesses to reap the benefits of artificial intelligence while companies in other segments struggle to identify the most effective revenue models for the technology, according to SoftBank group company Gen-AX.

Call centers manage communication-heavy workloads and are a source of large amounts of high-quality data, making the industry particularly well-placed to take advantage of services like SoftBank's AI agent, Gen-AX CEO Shinichiro Isago told Nikkei Asia.