Mumbai: A district consumer commission held an e-commerce website guilty of deficiency in service for failing to issue a refund to a customer after delivering a wrong product. The District Consumer Disputes Redressal Commission (Central Mumbai), however, denied the complainant compensation for mental harassment, saying he had "equally harassed and traumatised" the company's officers by sending derogatory, abusive and threatening emails.The commission directed Refiff.com to refund Rs 16,124 to the complainant with interest and pay Rs 3,000 towards the cost of the complaint. In an order passed on June 9, the commission came down heavily on the customer for being rude towards the website's representatives, including women employees. The commission stressed that the said "behaviour of the complainant is not justified under any circumstances". The complainant stated that he placed an order on Jan 25, 2018, for a 5-gm gold coin through Refiff.com's website. The product was delivered on Feb 1.

However, he registered a return request on the same day, stating he received a ring instead of a gold coin. PTI