Man Disappointed, Shares What Air India Told Him after He Cancelled Flight Over Safety Concerns
Matharu was dismayed to learn that he would be charged with a $1,400 cancellation fee for choosing not to board the flight.
In his words:
"After a continuous series of flight cancellations and growing safety concerns, I decided to cancel my travel from the USA, I have been informed $1,400 cancellation fee. It’s clear that Air India prioritizes profit over people."
His action came days after the Air India Boeing 787-8 crash in Ahmedabad which resulted in at least 265 deaths, including passengers and locals on the ground, with the toll expected to rise as recovery continued.
The crash, which occurred less than a minute after takeoff, devastated a residential area, with parts of the plane landing in buildings, and only one survivor, Vishwash Kumar Ramesh, being confirmed.
Source: UGC
Reacting to Matharu's post, Air India pointed out that cancellation fees were in line with its fare rules.
Air India defended its position, stating that it had confirmed Matharu's flight and would notify him of any changes. The airline also offered to assist him through his travel agent if needed.
"Dear Mr. Matharu, we understand your concern. As of now, your flight is confirmed and scheduled to operate on time. If there are any changes, you will be notified through your registered contact information. Should you choose to cancel your booking, cancellation fees will be applicable in accordance with the fare rules. For further assistance, please contact your travel agent," Air India said.
Netizens stormed the comments section to react to the post.
Crypto Degen said:
"Simply don't use Air india again. Lives matter over money."
Vrutant said:
"My flight was disrupted and it was eligible for cancellation and 100% refund. But airindia chose to keep refund amount “secret” until cancellation so that they could issue peanuts in the name of actual refund when i actually cancelled. I guess this was also as per the “rules”.
See the post below:
Meanwhile, Legit.ng previously reported that numerous personal belongings and luggage were recovered after the Air India flight 171 crash.
These properties have reportedly been secured and documented by authorities as part of the ongoing investigation.
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Source: Legit.ng
