Country : United Kingdom 
Region : London
County : Greater London
Town : LONDON
Category : IT - Web
Contract type : Permanent
Availability : Full time
CHANEL Head office, London
Head of Client Solutions
12-month fixed term contract (Maternity Cover)
Over the past 3 years, Chanel UKO have implemented a set of clienteling and advisor tool applications, which is now rolled out to hundreds of retail users across all 3 divisions. The core functionality and advanced features of these applications have changed how Chanel can deliver a best-in-class experience to our clients in boutiques.
As we gain maturity around Clienteling as a business, we are developing more complex enhancements, with My360 becoming the core tool for all boutique users, front and back of house, progressively replacing some legacy applications such as Hub. We are also preparing for the implementation of these applications for our Canada market.
In this context, to ensure we deliver the current and upcoming My360 projects in the best conditions, we are extending the role to a regional project manager, which will ensure coordinated delivery across all divisions in the UK&O region.
The successful candidate will be responsible for the individual project management of all key My360 evolutions, as well as the overall cross-divisional and regional roadmap consolidation for the My360 program of work.
As regional project manager for the My360 program, you will be the owner of the roadmap and project plans, to coordinate, design and deliver high value projects for our divisions in the UK and Canada.
Key experience
Technologies
Soft skills
You are energised by:
What you will gain from this experience:
Benefits at CHANEL
Our employee benefits have been created to support you across your professional and personal life by offering you:
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
- Platforms: Multiple Platforms to support across Wellbeing
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependent and subject to change at any time
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
