Conversational Commerce Industry Report 2025-2034: Market

Published 7 hours ago• 5 minute read

Conversational Commerce

The Conversational Commerce Market Report by The Business Research Company delivers a detailed market assessment, covering size projections from 2025 to 2034. This report explores crucial market trends, major drivers and market segmentation by [key segment categories].

What Is the Expected Conversational Commerce Market Size During the Forecast Period?
The market size for conversational commerce has seen substantial growth in recent times. It is forecasted to expand from $11.04 billion in 2024 up to $13 billion in 2025, reflecting a compound annual growth rate (CAGR) of 17.7%. The historic growth surge is linked to various factors including heightened demand in diverse industries, a need for improved customer service and personal assistance, data privacy and compliance requirements, increased use of messaging apps, and a growing preference for bespoke customer experiences.

The market size for conversational commerce is predicted to experience substantial expansion in the ensuing years, potentially reaching a staggering $17.63 billion in 2029, with a 7.9% CAGR. Contributing factors to this projected growth encompass analysis of consumer behavior, expansion of the global market, growing demand for chatbots that accommodate multiple languages and an increase in chatbot utilization in e-commerce, as well as a surge in demand for voice-enabled chatbots. Key trends anticipated during this forecast period include advances in natural language processing, the incorporation of multimodal conversations, customized solutions for specific industries, the use of voice assistants in IoT devices, and ongoing learning and adaptation.

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What Are the High-Growth Segments in the Conversational Commerce Market?
The conversational commerce market covered in this report is segmented -

1) By Type: Chatbots, Intelligent Virtual Assistants
2) By Component: Solution, Services
3) By Deployment Mode: Cloud, On-Premises
4)By Enterprise Size: Small And Mid-Sized Enterprises (SMEs), Large Enterprises

Subsegments:
1) By Chatbots: Rule-Based Chatbots, AI-Powered Chatbots, E-commerce Chatbots, Customer Support Chatbots
2) By Intelligent Virtual Assistants: Voice Assistants, Text-Based Assistants, Multi-Channel Assistants, Personal Shopping Assistants

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What Key Drivers Are Expected to Influence Future Conversational Commerce Market Growth?
The growth of the conversational commerce market is anticipated to be driven by the expansion of the e-commerce sector. E-commerce embodies the trading of goods and services over the Internet. The power of conversation can be leveraged by e-retailers through conversational commerce to sell their offerings, promoting user interaction through AI-powered text and speech assistants, social messaging applications and other groundbreaking conversation commerce tools. For example, the US retail e-commerce, according to data provided by the United States Census Bureau, an American commerce department, amounted to $271.7 billion in the third quarter of 2023, showing a marginal 0.9% growth from the $269.3 billion sales recorded in Q2 2023. Moreover, in Q3 2023, e-commerce sales surged considerably faster, with a 7.8% increase compared to Q3 2022. Hence, the burgeoning e-commerce sector is spearheading the development of the conversational commerce market.

Which Companies Hold the Largest Share Across Different Conversational Commerce Market Segments?
Major companies operating in the conversational commerce market report are Amazon Inc., Apple Inc., Google LLC, Microsoft Corporation, Facebook Inc., IBM Corporation, Oracle Corporation, Salesforce Inc., Shopify Inc., Webio Ltd., Zendesk Inc., Nuance Communications Inc., LivePerson, HubSpot, Kore.ai Inc., Intercom Inc., Drift.com Inc., Haptic Technologies Pvt Ltd., SleekFlow, Yalochat, CogniCor Technologies, Charles GmbH, Octane AI, Recart, Bobble Keyboard

What Trends Are Driving Growth in The Conversational Commerce Market?
Leading businesses in the conversational commerce market, such as Bobble AI, are introducing innovative products like Bobble Super to effectively meet and understand their customers' needs, inquiries, and demands. Bobble Super is a feature incorporated with Bobble AI's AI-driven keyboard, aiming to provide a frictionless, user-friendly shopping journey for consumers. For instance, Bobble Super, a product of the India-based conversation media platform Bobble AI, was launched in March 2023. This revolutionary commerce tool offers users a streamlined, personalized, and real-time shopping experience with an intent-driven approach straight from its keyboard application. It enables consumers to place food orders, book airline tickets, and send gifts digitally to more than 100 businesses, including Swiggy, Redrail, Winni, and Garnier. Utilizing state-of-the-art intent recognition technology, the Super Keyboard app provides individualized product and service suggestions based on the users' real-time activities across their mobile usage.

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What Are the Emerging Geographies for The Conversational Commerce Market Growth?
North America was the largest region in the conversational commerce market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the conversational commerce market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

Frequently Asked Questions:
1. What Is the Market Size and Growth Rate of the Conversational Commerce Market?
2. What is the CAGR expected in the Conversational Commerce Market?
3. What Are the Key Innovations Transforming the Conversational Commerce Industry?
4. Which Region Is Leading the Conversational Commerce Market?

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