The Commission considers that the current Roaming Regulation[1] adequately ensures end-users’ protection from inadvertent roaming.

According to Articles 13(5) and 14(6) of the Roaming Regulation, roaming providers are obliged to take all reasonable steps to protect their customers from paying roaming charges due to inadvertently accessed roaming services while situated in their home Member State.

This includes informing customers on how to effectively avoid inadvertent roaming in border regions. Equally, according to Article 4(2) of the Roaming Regulation, roaming providers should ensure that, w hen roaming within the EU, roaming customers are able to use the retail services to which they subscribe and benefit from the same level of quality of service as at home .

National regulatory authorities and, where applicable, other competent authorities are expected to be alert to situations of inadvertent roaming in the border regions. They should monitor and collect information on inadvertent roaming and take appropriate measures where necessary.

Moreover, roaming providers are, pursuant to Article 14(4) of the Roaming Regulation, obliged to grant to their customers at least the default financial or volume limits in value of EUR 50 and 100[2] for regulated data roaming services that the customers consume, including outside the EU, when technically possible.

In light of the above, the Commission considers that the current Roaming Regulation’s framework provides adequate protection for end-users against inadvertent roaming.

More efforts though could be taken at national level to implement, monitor, and enforce the existing Roaming Regulation’s framework, for the benefit of end-users.

Last updated: 4 July 2025