The team, who led and implemented a major transformation programme to redesign the hospice’s model of clinical care, were recognised by the judges who said:

“The team has impressively implemented a single point of referral and expertly streamlined the care pathway through a comprehensive Transformation Programme.

Their efforts have gained strong support across all levels of the organisation. Guided by the principles, ‘We don’t get a second chance to get it right’ and ‘we don’t need to talk, we just need to do’, they consistently deliver effective, timely care”

The hospice was represented at the awards ceremony, presented by TV star Kate Garraway, by Trinity’s Director of Patient Services and Chief Nurse Isatta Sisay, and Director of People Theresa Ekendu.

Isatta Sisay said:

“I am so proud that the Transform team and the Transform Programme as a whole has been recognised in this way. The project was a huge collaborative team effort so I hope everyone involved in planning, attending meetings and workshops, giving feedback and bringing the new model of care to life shares my pride in this accolade.

Transform set out to allow us to reach more people, more responsively, with a greater number of services. The numbers, feedback and stories we hear are proving that it is working.

It would not have worked without the energy and flexibility to get things right throughout the long process, and that is down to the remarkable people across Trinity.”

Trinity was also shortlisted in the Diversity and Inclusion category for its work around anti-racism and the successful implementation of its anti-racism action plan.

Transform was an 18 month project which aimed to improve Trinity’s reach, expand services available and be more responsive. Throughout the process, the hospice prioritised change that would have the greatest benefit on patients, their families and staff and improve efficiency.

For patients and their families, this has meant a host of new and enhanced services, such as dietetics, several new bereavement support offers, reinstating art therapy, rolling out care coordination across the catchment, introducing the new Rapid Response team and launching the new Living Well outpatient offer.

This has bought a range of direct benefits to patients and their families. Not only can the hospice now offer a wider range and therefore a more personalised experience of care, but it can also support people in crisis faster, help people to remain at home and be more independent.