BY - Vijetha Iyer
Content Editor Feb 05, 2025 / 3 MIN READ

Chief Financial Officer Rahul Bothra has revealed that Swiggy, online food delivery platform has processed around 1 billion orders annually across all of its customer services.

In the three months that ended in September 2024, the Bengaluru-based firm recorded 230 million orders. Of them, 68 million came from Instamart, Swiggy's rapid commerce division. In Delhi, Bothra was giving a speech at the yearly edtech summit hosted by Arizona State University, GSV Ventures, and Emeritus.

“In terms of scale, we’re run rating close to a billion orders on a yearly basis and we have around 500,000 delivery partners who are with us on a direct basis,” he added.

Additionally, he noted that the annualized gross order value (GOV) of the rapid commerce sector had risen to $8 billion. According to its October-December figures, Zomato-owned Blinkit, the biggest player in quick commerce, reported an annualized GOV of about $3.5 billion. Meanwhile, Aadit Palicha, the CEO and cofounder of Zepto, which is backed by General Catalyst, stated last month that the company recorded an annualized GOV of $3 billion in January.

During the period, the company reported operating revenue of Rs 3,601 crore, a 30% YoY gain mainly due to Instamart's expansion. In the second quarter of this fiscal year, the company's net loss only slightly decreased to Rs 625 crore, but it stated that it anticipates becoming operationally profitable at the group level by October to December 2025, mostly due to increased profitability in its meal delivery business.

BY - Vijetha Iyer
Content Editor Jan 21, 2025 / 5 MIN READ

Swiggy Instamart, India’s leading on-demand quick delivery platform, has announced its partnership with Shark Tank India Season 4, exclusively streaming on Sony LIV. For the first time, Shark Tank has partnered with Swiggy Instamart app which will allow the viewers to buy products highlighted on the show quickly, with delivery available in as little as ten minutes. This partnership presents a special chance for up-and-coming firms to quickly expand and reach Instamart's sizable and expanding consumer base in 70 cities.

The "Shark Tank" section will spotlight 100+ emerging brands from season 4, along with more than 100 products from earlier seasons, many of which are fan-favourites on the platform. From categories like health, food, beverages, beauty, fashion, gaming and more, consumers will now have easy access to a wide range of trending products they discover on the show. 

Swiggy Instamart has given more than 250 D2C brands a platform throughout the years, bringing together distinctive products that appeal to customers based on factors like price, ingredients, or meeting particular needs. The platform, which has millions of monthly users and is present in more than 70 cities, has developed into a perfect channel for new firms looking to reach consumers nationwide.

Since being added to Swiggy Instamart in 2024, brands like The Select Aisle, Bold Care, Beardo, and Anveshan have seen an increase in orders of over 100%, reaching their highest-ever totals on occasions like New Year's Eve. D2C and FMCG brands will be among the many sectors represented in the Shark Tank segment. Go Zero, Beast Life, Patch Up, MetaShot, and Fae Beauty are a few well-known brands.

Swiggy Instamart's dedication to encouraging innovation and aiding up-and-coming entrepreneurs is further demonstrated by this partnership. In addition to supporting the startup ecosystem, Instamart assists these up-and-coming companies in navigating the fiercely competitive and ever-changing FMCG market, where success is largely determined by creativity and agility. Several founder-led firms, including Eat Better Co., Sweet Karam Coffee, Anveshan, My Muse, Perfora, Beardo, and Bold Care, have demonstrated remarkable growth since their launch on the platform, making Instamart a pioneer in D2C new commerce brands.

Products from the Shark Tank section will remain available on Instamart even after the show concludes, ensuring a lasting connection between emerging brands and consumers. This initiative extends beyond instant commerce, empowering businesses to scale across tier-1 and tier-2 cities in India.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Jan 17, 2025 / 4 MIN READ

Swiggy has announced a strategic partnership between its quick delivery platform, SNACC, and The Whole Truth, a brand known for its clean-label food products.

Previously, SNACC partnered with Blue Tokai Coffee Roasters to offer a variety of coffee products. The addition of The Whole Truth's clean-label protein shakes and bars further diversifies SNACC's portfolio. The app's user-friendly interface allows customers to easily browse, order, and receive these products, catering to the demand for quick, healthy snacks.

Satheesh Raman, Business Head at SNACC stated, ""

Shashank Mehta, Founder of The Whole Truth said, ""

SNACC targets young working professionals seeking quick access to quality food options. SNACC is available for download on the App Store and Google Play Store.

BY - Vijetha Iyer
Content Editor Jan 15, 2025 / 4 MIN READ

Swiggy has announced their partnership with Blue Tokai Coffee Roasters for its "SNACC" app, which offers a wide variety of delicious and high-quality food options with quick discovery, quick checkout, and quick delivery. The app is designed to meet the diverse needs of its users and will offer breakfast staples, baked goods, healthy food options, a variety of beverages, and quick snacks. Customers can select from a variety of coffee options from the well-known Blue Tokai Coffee Roasters and have it delivered to their door in 15 minutes.

Coffee aficionados have a range of Blue Tokai coffees to choose from- including Americano, Cappuccino, Flat White, Iced Americano, Latte and Vietnamese Styled Iced Coffee.

Commenting on the partnership, Satheesh Raman, Business Head, SNACC, shares, “Since 2014, Swiggy has partnered with numerous players across the country to bring high-quality, delightful food to its customers. In today’s day and age, the consumer sometimes wants easy, quick, non-cumbersome fixes and solutions in their busy daily lives. After revolutionizing food delivery through Swiggy and recently Bolt, we aim to further make life more convenient for our users through SNACC. Our vision is to build SNACC as the go-to destination for quick beverage or snacks or healthy options. We are excited to partner with Blue Tokai Coffee Roasters to bring top quality coffee to the coffee lovers. This is just the beginning. We will continue to explore partnerships with brands who are committed to offer the best quality food to our customers and further build the ecosystem.”

 “At Blue Tokai, we are passionate about coffee and committed to delivering products of uncompromising quality. We recognize that the coffee category demands faster delivery, along with convenience and quality. Swiggy has always prioritized providing a great customer experience, and we believe that the SNACC app will help them cater to a diverse range of new-age customers. We look forward to partnering with the SNACC app team to ensure our coffee reaches coffee lovers in just 15 minutes,” adds Shivam Shahi - Co Founder and COO, Blue Tokai Coffee Roasters.

The SNACC app has been designed to offer unmatched convenience to young working professionals who are working from office or home and seeking access to good quality and convenient food options. Customers can download the app from the App Store or Google Play Store.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Jan 13, 2025 / 4 MIN READ

The National Restaurant Association of India (NRAI) has raised concerns over Zomato and Swiggy's entry into quick commerce through private-label food delivery, citing threats to fair competition and the retail food industry in India.

Originally operating as marketplace platforms, Zomato and Swiggy are now using their market dominance and access to restaurant data to launch private-label food offerings, either directly or through subsidiaries. NRAI claims this approach compromises platform neutrality and unfairly disadvantages restaurant partners.  

The association plans to explore legal avenues to protect the restaurant industry from market monopolization by these delivery platforms.  

Sagar Daryani, President of the NRAI, stated, “”  

Daryani further expressed, “”  

The NRAI also claimed that previous verbal assurances from these platforms indicated they would not pursue private labelling, making this move a breach of trust. The association warns that restaurants could face severe business impacts if these practices continue.  

The association remains committed to protecting the future of the country’s dynamic culinary sector.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Dec 26, 2024 / 4 MIN READ

Swiggy signed a Memorandum of Understanding (MoU) with the National Stock Exchange of India Limited (NSE) to launch a financial literacy program for its delivery partners.

At the event, Amruta Fadnavis, the Honorable Chief Guest, highlighted the importance of financial literacy in empowering women and enhancing family well-being. In her address, she shared success stories of women overcoming challenges and encouraged the delivery partners to pursue their aspirations.

This initiative integrates with Swiggy’s flagship programs, She the Change and Swiggy Skills, aimed at improving socio-economic outcomes for its delivery workforce. Research suggests financial literacy can increase household spending on education and savings by up to 40 percent, leading to improved health and productivity.

Sriharsha Majety, MD and Group CEO, Swiggy said, “

Ashishkumar Chauhan, MD and CEO of NSE added, “

The event also featured a Fireside Chat with Rohit Kapoor, CEO – Food Marketplace, Swiggy, and three women delivery partners, who shared their challenges and growth through Swiggy’s initiatives.

The financial literacy program, conducted by SEBI-certified trainers, will cover budgeting, investments, debt management, and capital markets. .

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Dec 02, 2024 / 4 MIN READ

Swiggy Ltd has extended its 10-minute food delivery service, Bolt, to more than 400 cities across India. Bolt aims to provide fresh, high-quality food quickly without compromising on taste or safety.  

Andhra Pradesh and Telangana have shown the highest adoption rates for Bolt, followed by states including Haryana, Tamil Nadu, Gujarat, West Bengal, Rajasthan, and Punjab.  

To optimize the service, Swiggy partners with restaurants to prioritize Bolt orders, focusing on dishes that require minimal preparation time. Delivery partners are assigned orders based on proximity to the Bolt outlets, and the delivery radius is limited to 2 kilometers.  

Bolt's menu includes popular cuisine categories such as snacks, bakery items, beverages, sweets, ice creams, breakfast options, and biryani. National brands like KFC, McDonald's, Starbucks, Chaayos, and EatFit are part of the lineup, along with regional favorites like Gwalia Sweets in Ahmedabad, Shiraz and Kookie Jar in Kolkata, Karachi Bakery in Hyderabad, MM Mithaiwala in Mumbai, and Bhartiya Jalpan in Bengaluru.

Rohit Kapoor, CEO of Swiggy’s Food Marketplace said, “”  

With Bolt now available in over 400 cities, Swiggy continues to innovate and enhance the food delivery experience. The Bolt section is prominently displayed on the Swiggy app, making it accessible for customers across the country.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Nov 26, 2024 / 4 MIN READ

Swiggy Ltd. has taken ownership of Team Mumbai in the World Pickleball League (WPBL), India's first official global franchise-based pickleball league.

Pickleball, one of the fastest-growing sports worldwide, is gaining popularity due to its accessibility for players of all ages. With its rapid rise as a recreational and lifestyle activity, pickleball is expected to see significant growth in India over the next decade.

As a leading brand in India, Swiggy has built a strong connection with its customers through its diverse range of services, including food delivery, quick commerce, and dining experiences.

Rohit Kapoor, CEO of Swiggy Food Marketplace said, "”

Gaurav Natekar, Co-Founder and CEO of WPBL, shared, “"

As the season approaches, fans can expect an exciting series of matches, with six teams competing for victory.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Nov 13, 2024 / 3 MIN READ

Swiggy, India’s leading on-demand convenience platform, today made its debut as a publicly listed company on the NSE and BSE. To commemorate the moment, two of Swiggy’s delivery partners, Jigar Khan and Namrata, joined the company's leadership team—Sriharsha Majety, Nandan Reddy, Rohit Kapoor, and others—on stage to ring the ceremonial bell.

Jigar Khan, a Bengaluru native, began his journey with Swiggy seven years ago. At that time, he faced significant personal challenges, including the loss of his father and the responsibility of supporting his family. Joining Swiggy provided him with an opportunity to rebuild, and today, Jigar has paid off his family’s debts and fulfilled his goal of owning a home. Reflecting on the milestone, he said, “”

Namrata’s journey is similarly inspiring. After her food stall was forced to close due to the pandemic, she joined Swiggy on the encouragement of her husband. Two years later, she not only supports her daughters’ education but also helps them pursue their dreams of becoming a fashion designer and a makeup artist. “” Namrata shared.

Today’s listing serves as a recognition of the hard work and perseverance of delivery partners like Jigar and Namrata, whose personal stories contribute to Swiggy’s ongoing journey.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Nov 12, 2024 / 3 MIN READ

In light of an ongoing Competition Commission of India (CCI) investigation into potential anti-competitive practices, Zomato and Swiggy have reiterated their commitment to adhering to competition regulations and clarified that the CCI has not made any final decisions.

Both companies labeled recent reports on the CCI’s probe as “misleading,” stating that these reports incorrectly suggest that final determinations on alleged unfair practices, such as preferential treatment for certain restaurant partners, have been made.

In response, Zomato stated, “Since the intimation of April 5, 2022, the CCI, on merits, has not passed any order. The aforementioned news article is misleading.” The company further asserted, “We will continue to work with the CCI to explain why our practices comply with the Competition Act and they don’t have any adverse effect.”

Swiggy also addressed the media reports, expressing that some coverage confuses the investigative process with a final conclusion. "Based on order of the CCI dated April 5, 2022, the Director General probed certain aspects of the conduct of our business, and its inquiry and report of March 2024 is a preliminary step in an ongoing probe by the CCI, and not a final decision as some reports suggest,” Swiggy stated.

As Zomato and Swiggy continue to operate within the competitive landscape of India's hospitality and food retail sectors, both companies assert their commitment to regulatory compliance amid the ongoing CCI review.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Nov 12, 2024 / 3 MIN READ

Swiggy, India’s leading on-demand convenience platform, has expanded its leadership team to strengthen operations across its food delivery and quick commerce sectors.

His experience includes leadership roles at Reliance Retail, ICICI Bank, Ernst & Young, and Infosys. At Swiggy, Shrivastava will focus on optimizing Product and Operations for the company’s delivery fleet.

Hari Kumar G, who brings over a decade of experience in driving growth across various sectors, will lead Swiggy Instamart. His previous roles include leadership at Flipkart, where he managed categories like electronics, appliances, and groceries, as well as positions at Network18, CSC, and Cordys. Kumar's role at Swiggy will emphasize customer-centric growth and category expansion to strengthen Instamart’s competitive position in the quick commerce market.

Girish Menon, Chief Human Resources Officer at Swiggy said, “”

These appointments highlight Swiggy’s focus on scaling its operations and enhancing service delivery in both its food delivery and quick commerce divisions, supporting its ongoing growth in India’s retail and on-demand services market.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Nov 11, 2024 / 6 MIN READ

The Competition Commission of India (CCI) has concluded an investigation indicating that food delivery giants Zomato and Swiggy may have engaged in practices that disadvantage competition in India’s retail and hospitality markets. The initial findings were compiled in a report submitted earlier this year.

The CCI's Director General (DG) submitted the investigation report to the concerned parties, and subsequent hearings are expected. Based on these discussions, CCI will issue a final decision on the matter. The NRAI has reviewed a redacted version of the investigation report, shared with the association in March 2024. According to an NRAI statement, “” 

NRAI President Sagar Daryani expressed hope that the CCI would accelerate its review of additional issues raised in the 2022 petition. Swiggy also disclosed the CCI case in its Red Herring Prospectus for its recent Initial Public Offering, which concluded last Friday.

The CCI noted that the platforms’ influence over search rankings, delivery management, and other critical areas could create an uneven playing field. Additionally, the commission flagged that Zomato and Swiggy's contracts with restaurant partners contained price parity clauses that prevent these restaurants from offering lower prices or greater discounts on their own platforms or other aggregators, helping to ensure that the minimum price or maximum discounts benefit the platforms exclusively.

Sagar Daryani, NRAI President said, “”

Daryani further noted the importance of equitable market growth in India’s hospitality sector, stating, “”

The NRAI initially brought its complaint against Zomato and Swiggy to the CCI in September 2021, citing concerns over practices including exclusivity agreements. Following its review of the redacted DG report, NRAI has petitioned the High Court to access the complete report, stating it remains committed to supporting a fair, competitive environment in line with Indian laws and regulations.

NRAI has refrained from commenting on the DG Report’s specific findings, as it remains a confidential document under CCI regulations.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Nov 07, 2024 / 2 MIN READ

Swiggy’s initial public offering (IPO) saw a 12 percent subscription rate on its opening day, with a significant portion of the bids coming from individual investors, while qualified institutional buyers (QIBs) contributed minimally. High net worth individuals (HNIs) subscribed to 6 percent of their designated portion, retail investors contributed 54 percent, and employees subscribed 74 percent.

Swiggy has already allocated shares worth Rs 5,085 crore to anchor investors from the QIB quota, leaving it in need of around Rs 3,400 crore in additional bids from institutional investors, who are typically active toward the close of the IPO period.

Swiggy’s Rs 11,327-crore IPO ranks as India’s sixth-largest in the domestic market and the second-largest this year, following Hyundai. The IPO involves a fresh capital raise of Rs 4,499 crore, which Swiggy plans to use to expand its dark store network, invest in technology and cloud infrastructure, enhance brand marketing, and support growth initiatives.

The price range for Swiggy’s IPO is set at Rs 371-390 per share, valuing the company at Rs 87,300 crore at the upper limit.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Oct 29, 2024 / 3 MIN READ

Swiggy, one of India’s prominent food delivery and quick commerce platforms, has released its red herring prospectus, confirming the dates for its much-anticipated IPO.

The offer-for-sale component has been adjusted to 17.5 crore shares, reduced by 1 crore from the earlier proposal of 18.5 crore shares. Expected to be priced between Rs 371 and Rs 390 per share, Swiggy aims to raise approximately Rs 11,327.4 crore if the upper price band is achieved.

According to the filing, Swiggy's valuation at the higher end of the price range would reach Rs 87,299 crore ($10.38 billion), reflecting a minor reduction from its previous valuation target of $11.2 billion. However, the company reported a higher loss of Rs 611 crore after tax, compared to Rs 564.1 crore in the previous year.

Swiggy plans to allocate funds from the IPO towards its subsidiary, Scootsy, expand its dark store network supporting quick commerce, and enhance technology and cloud infrastructure. This IPO is set to be one of India’s largest, joining recent significant listings like that of Hyundai Motor.

Founded in 2014 and headquartered in Bangalore, Swiggy currently operates across over 580 cities, partnering with more than 200,000 restaurants throughout India.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Oct 28, 2024 / 3 MIN READ

Swiggy, a leading food delivery platform in India, has revised its IPO valuation to $11.3 billion, reflecting a 25 percent reduction from its initial target of $15 billion.

The company plans to raise $1.4 billion in this IPO, which is set to be the second-largest stock offering in India this year. BlackRock and the Canada Pension Plan Investment Board (CPPIB) are among the investors participating in the offering.

This downturn is attributed to ongoing foreign selling pressure.

Swiggy, supported by SoftBank and Prosus, is keen to avoid a similar lackluster reception for its IPO, especially in light of global uncertainties related to the upcoming U.S. presidential election on November 5. As a result, the company has opted to lower its valuation in consultation with investors.

A source familiar with the company's strategy noted that Swiggy aims to avoid a "bad IPO." In its last funding round led by Invesco in 2022, the company was valued at $10.7 billion. 

Despite recent market uncertainties, India's IPO landscape remains active, with approximately 270 companies raising $12.57 billion so far this year, surpassing the total of $7.4 billion raised in all of 2023.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Oct 23, 2024 / 5 MIN READ

Swiggy, a leading on-demand convenience platform in India, has launched a new initiative called "Swiggy Seal" aimed at improving hygiene and food quality standards across its extensive network of restaurant partners.

This initiative, which is currently live in Pune, will be expanded across more than 650 cities by November.

Swiggy also offers dedicated account managers and regular reports to assist restaurants in reaching and maintaining these hygiene benchmarks. Additionally, restaurant partners will have access to educational webinars on hygiene best practices to ensure they maintain high standards.

To further support the initiative, Swiggy has partnered with FSSAI-accredited agencies, including Eurofins and Equinox, to offer professional hygiene audits at special rates.

Deepak Maloo, Head of Customer Experience and Restaurant Experience at Swiggy Food said, “”

Restaurants that meet the required hygiene standards will receive the Swiggy Seal badge, which will be displayed on their menu pages to highlight their track record of serving safe, high-quality meals.

Yash Chavan, owner of Fried Chicken Destination in Pune added ""

It underscores the platform's commitment to providing a positive and safe food ordering experience across India's hospitality industry. 

Rohit Kapoor, CEO of Food Marketplace at Swiggy, also shared the news of the initiative's launch on his LinkedIn profile, highlighting its potential to reshape hygiene practices in the food delivery sector.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Oct 07, 2024 / 5 MIN READ

Swiggy, one of India's leading on-demand convenience platforms, has officially launched its bulk order service, the Swiggy XL EV fleet. After running a pilot in recent weeks, the service was formally introduced in Gurugram on the day of the Haryana elections.

The delivery service was provided free of charge to the District Administration, supporting the election process.

Sidharth Bhakoo, National Business Head of Swiggy Food Marketplace said, “”

The service’s temperature-controlled compartments ensure that large orders arrive fresh and on time.

In the coming weeks, the Swiggy XL EV fleet will expand to more cities, catering to growing demand for bulk orders.  

Dinker Vashisht, Vice President of Corporate Affairs at Swiggy said, “”

On the first day, a fleet of 20 Swiggy XL EVs delivered three meals—dinner on October 4, and breakfast and lunch on October 5—to polling officials.

Gurugram Deputy Commissioner Nishant Kumar Yadav praised Swiggy's efforts said, “”

Swiggy’s initiative not only highlights its technological advancements but also showcases its commitment to sustainability and civic responsibility.

BY - Nusra
Deputy Features Editor Sep 27, 2024 / 3 MIN READ

Bengaluru-based food delivery and grocery platform Swiggy on Thursday filed draft red herring prospectus (DRHP) with the markets regulator, SEBI. 

Many investors including Accel, Tencent, Elevation Capital, Norwest Venture are selling some of their shares.

According to the DRHP the proceeds of the

The company has reached a milestone of 112.7 million transacted users as of June 2024.

Swiggy’s consolidated operating revenue for FY24 was at Rs 11,247.4 crore, which grew 36 per cent YoY. While losses have halved during the same period. Q1FY25 consolidated B2C gross order value (GOV) was at Rs 10,189.5 crore.
Net loss declined by 46 per cent to Rs 2,256 crore in FY24. Net loss for FY23 was at Rs 4,192 crore. The food delivery business reported Q1FY25 consolidated B2C GOV at Rs 10,189.58 crore.

Its food delivery services are available in 681 cities, Instamart (quick commerce) in 32 cities, Dineout in 52 cities and Genie in 69 cities.
 

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Sep 17, 2024 / 4 MIN READ

Swiggy, India’s leading on-demand convenience platform, has introduced “Project Next,” a new initiative aimed at advancing career opportunities for its delivery partners while facilitating faster restaurant onboarding.

Delivery partners who transition into this new role will take on responsibilities related to onboarding and managing Swiggy’s expanding restaurant network, with a particular focus on tier ll and tier lll cities.

"" said Rohit Kapoor, CEO, Swiggy Food Marketplace.

In just five weeks, 100 Swiggy delivery partners have transitioned to sales executive roles, contributing to the onboarding of nearly 360 restaurants.

Ravindra Khati, a 27-year-old delivery partner from Sikar, Rajasthan shared, “"

The initiative aims to provide online skill development for nearly 2.4 lakh delivery partners, along with the staff of Swiggy’s 2 lakh restaurant partners. It also seeks to discover employment opportunities for 3,000 individuals in restaurant operations and retail management.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Sep 16, 2024 / 2 MIN READ

Swiggy Ltd., a prominent Indian food-delivery platform, is preparing to file for its domestic initial public offering (IPO) this week, according to sources familiar with the situation.

Founded in 2014, Swiggy collaborates with over 150,000 restaurants across India, providing extensive food delivery services.

Swiggy, which is backed by SoftBank Group Corp., is joining a growing list of companies looking to leverage India’s economic growth and attract global investors.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Sep 11, 2024 / 3 MIN READ

Swiggy, a leading food and grocery delivery platform in India, is set to raise Rs 5,000 crore through a fresh issue as part of its upcoming Initial Public Offering (IPO).

The Bengaluru-based company had initially planned to raise Rs 3,750 crore through a fresh issue, alongside an additional Rs 6,664 crore via an offer for sale. However, this revised figure of Rs 5,000 crore may be subject to change, pending final approval from shareholders.

This move to raise additional funds comes as Swiggy strengthens its position in India’s competitive food delivery and quick commerce markets. Recently, Swiggy reported a 36 percent rise in operating revenue to Rs 11,247 crore for the fiscal year ending March 31, 2024. Despite this revenue growth, the company posted a net loss of Rs 2,350 crore, marking a 44 percent reduction from the previous year.

In preparation for its IPO, Swiggy has seen several secondary transactions, with prominent investors acquiring stakes in the company.

The final size of the IPO will depend on the outcome of shareholder discussions at the upcoming EGM.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Sep 06, 2024 / 4 MIN READ

Swiggy, India’s leading on-demand convenience platform, has unveiled a new Incognito Mode feature, allowing users to place private orders across food and quick commerce without these purchases appearing in their order history.

Whether users are ordering a midnight cake for a surprise birthday celebration or making personal purchases like wellness products on Swiggy Instamart, Incognito Mode provides a layer of privacy by keeping such transactions hidden from the main order history.

Rohit Kapoor, CEO of Swiggy’s Food Marketplace said, “”

Using Incognito Mode is straightforward. Once users activate the feature via a toggle in their cart, the system provides a reminder that Incognito Mode is enabled.

With the introduction of Incognito Mode, Swiggy continues to lead the way in innovation, offering tailored features that cater to evolving customer needs in India’s retail and food delivery landscape.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Sep 05, 2024 / 3 MIN READ

Swiggy, a major player in India’s food delivery and quick commerce market, has reported robust financial figures as it prepares for its upcoming Initial Public Offering (IPO). Despite the growth, Swiggy managed to reduce its losses by 44 percent to Rs 2,350 crore during the same period. These numbers, though not yet audited, were first reported by The Arc.

In the first three-quarters of FY24, Swiggy posted a revenue of Rs 5,476 crore, with a reported loss of Rs 1,600 crore.

Despite these gains, Swiggy faces competition in the quick commerce segment, where Blinkit, owned by Zomato, holds the largest market share. According to a report from USB, Blinkit leads the market, followed by Swiggy Instamart, Zepto, and BigBasket.

Swiggy, which became part of the Decacorn club after its last equity funding round in January 2022, filed for its IPO through a confidential route in May. The company plans to raise up to Rs 3,750 crore via a fresh issue of equity shares and an offer for sale totaling up to Rs 6,664 crore.

As the IPO approaches, Swiggy's financial performance will continue to be closely watched, especially as it competes with Zomato in both the food delivery and quick commerce sectors in India.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Aug 26, 2024 / 3 MIN READ

Swiggy, the SoftBank-backed food delivery giant, is preparing for a significant initial public offering (IPO) in India, targeting a valuation of approximately $15 billion.

This sector is becoming increasingly competitive and is seen as a key growth area for the company.

In April, Swiggy received shareholder approval to proceed with the IPO, targeting up to $1.25 billion in capital. The company is awaiting approval from the Securities and Exchange Board of India (SEBI) for its confidential filing, which is expected to be cleared within a month. Upon approval, Swiggy will move forward with filing a public prospectus.

Swiggy's last funding round, led by Invesco in 2022, valued the company at $10.7 billion.

Zomato, which went public in 2021, has seen its market valuation more than double, currently standing at around $28 billion. Swiggy is looking to capitalize on similar growth in the quick commerce sector.

While Swiggy's food delivery operations are profitable, its Instamart grocery delivery service continues to operate at a loss. The company currently operates around 550 grocery warehouses across 35 cities in India.

In related news, e-commerce giant Amazon has reportedly shown interest in Swiggy's Instamart business, although no official offer has been made. Discussions are said to be in the early stages, and the complex nature of the potential deal may pose challenges.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Aug 21, 2024 / 4 MIN READ

Swiggy, India's leading on-demand convenience platform, recently introduced a new Group Ordering feature, which proved to be particularly useful during the Raksha Bandhan celebrations. Launched just a week before the festival, this feature aims to simplify the process of ordering food for occasions, gatherings, and parties.

The feature, which was rolled out nationwide ahead of the festive season, allows users to select a restaurant and create a group order. During Raksha Bandhan, the platform observed significant engagement with this new offering:

Rohit Kapoor, CEO of Swiggy Food Marketplace said, ""

The Group Ordering feature is straightforward to use. A user starts by selecting a restaurant on the Swiggy app and clicking on the "Group Order" tab located at the top right corner of the restaurant page. They can then share the cart link with all participants, who can browse the menu and add their chosen items.

Swiggy's Group Ordering feature is expected to become increasingly popular, especially during festive seasons and group events, providing a convenient solution for collective food ordering.

BY - Nusra
Deputy Features Editor Jul 31, 2024 / 3 MIN READ

In today's competitive food delivery landscape, standing out from the crowd is crucial for a restaurant's success. Swiggy, India's pioneering on-demand convenience platform has today launched a suite of off-app marketing solutions designed to elevate the presence and drive customer engagement for restaurant partners. 

This offering, accessible to partners PAN-India, aims to support restaurants to boost their online brand presence by leveraging social media platforms such as Facebook, Instagram and WhatsApp.

Ajit Panigarhi, AVP of Restaurant Marketing and Growth, at Swiggy said, “Restaurants today face immense competition and need more than just great food to attract customers. Our new set of marketing services helps brands grow their customer base by combining the reach and engagement of channels like influencer marketing, social media, and WhatsApp and the ability to acquire new users through the Swiggy platform. With this, we bring the combined power of social media and Swiggy even to the smallest of the Restaurant partners to solve for “restaurant growth” - a key problem statement for the restaurant partners.”

This initiative is part of Swiggy’s vision of creating a strong Restaurant Partner Ecosystem, providing support services and effective solutions to meet the challenges faced by the industry today.  Previously, Swiggy announced ‘Staffing Support’ an initiative to help partners hire ground staff at their set-ups.  Additionally, Licensing support was launched to help restaurants get new / renew licenses such as FSSAI, GST and Trademark. Swiggy also introduced SmartLinks, a feature that allows restaurants to generate tailored marketing links for their promotions, further driving traffic and engagement.

This initiative is now live across India. Interested restaurant partners can participate by accessing this service via the Restaurant Services icon on the Swiggy Owner app. 

BY - Nusra
Deputy Features Editor Jul 25, 2024 / 4 MIN READ

Swiggy, India’s pioneering on-demand convenience platform has announced the launch of Market Intelligence Dashboard, a powerful tool designed to provide restaurant partners with comprehensive and actionable insights into their performance vis à vis the market. 

This new dashboard aims to equip restaurants with the data they need to enhance their business strategies and operational efficiency.

The dashboard offers distinct insights to support various aspects of a restaurant’s operations:

1.    Overview Tab: Provides a holistic view of a restaurant's performance compared to the market, including key metrics like business, operations, customer, and spending. This tab offers an overall score and scores in each area, allowing partners to benchmark their performance. 

2.    Business Metrics Tab: Focuses on essential business indicators such as order growth and average order value. This tab benchmarks these metrics against industry best-in-class, helping restaurants identify areas for business growth and improvement.

3.    Operational Metrics Tab: Evaluates operational efficiency through metrics like order cancellations, availability, and customer complaints. By highlighting areas needing attention, this tab ensures that restaurants can maintain high standards of service consistently.

4.    Funnel Metrics Tab: Analyses customer behaviour and conversion rates, providing insights into how customers interact with the restaurant’s menu and services. This information is vital for optimizing menu offerings and improving overall customer satisfaction.

5.    Spend Metrics Tab: Tracks marketing investments on Swiggy, including ads and discounts. This tab allows restaurants to measure the effectiveness of their marketing effort, helping them to optimize their marketing spend.

“The Market Intelligence Dashboard is a powerful tool for our restaurant partners, helping them navigate a highly competitive food delivery industry. It effectively helps partners benchmark their performance versus the best in class, understand their areas of improvement or strength and make informed business decisions,” shared Deepak Maloo, AVP – Supply.

The Market Intelligence Dashboard is available to all of Swiggy’s restaurant partners, offering them the convenience of a self-serve format. This accessibility ensures that restaurants of all sizes can leverage the tool to enhance their competitive edge.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Jul 16, 2024 / 2 MIN READ

Swiggy has announced its fifth employee stock ownership plan (Esop) buyback, totaling $65 million across various levels. This move marks a cumulative Esop liquidity of over Rs 1,000 crore across five events, benefiting more than 3,200 employees.

Girish Menon, head of HR at Swiggy highlighted, "Employees owning shares of their company creates alignment of incentives and a sharp focus on collaborative excellence, which is a virtuous cycle that we believe in and espouse." He further emphasized that the Esop event reflects Swiggy's commitment to recognizing employee contributions and sharing its success and growth.

This buyback underscores Swiggy's ongoing efforts to incentivize and retain talent through ownership opportunities, reinforcing its commitment to fostering a culture of mutual success and engagement.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Jul 05, 2024 / 4 MIN READ

Swiggy, India's leading on-demand convenience platform, has launched 'Eatlists,' a groundbreaking feature in food delivery aimed at transforming how users discover and share food recommendations. This innovative feature allows food enthusiasts to create and share curated lists of their favorite dishes directly within the Swiggy app, similar to creating and sharing music playlists. This development highlights Swiggy's commitment to enhancing the retail food experience in India.

Swiggy's in-app insights reveal that 58 percent of users struggle with indecision when selecting meals, and 68 percent rely on recommendations from friends and peers. These statistics indicate a fragmented and time-consuming process involving multiple platforms for reviews and orders. In response, Swiggy aims to simplify discovering, saving, and sharing food recommendations within its app, offering users unparalleled convenience and choice.

Key Benefits of Eatlists:

Rohit Kapoor, CEO of Food Marketplace Swiggy stated, "Before social media and other digital channels, food was the original form of community building. Sharing meals brought people together. Eatlists brings the best of both worlds: the ability to create and share your food identity with the world while discovering new favorite dishes through thousands of Eatlists curated by fellow food lovers and experts, both in your city and beyond.”

How It Works:
Users can start creating Eatlists by tapping the bookmark icon against their favorite dishes and saving them under different Eatlists. They can name their lists anything from "Weekend Treats" and “The Answer is Always Biryani” to "Healthy Bites.” Once curated, users can share these lists with friends and family directly through social media apps like WhatsApp and Instagram. They can also browse Eatlists created by others, such as "Late-night Cravings in Mumbai" or "Top Street Foods in Delhi," making meal choices more social and fun.

The Eatlists feature will be available on the Swiggy user's food home page and their profile page, ready to be created, shared, and enjoyed. This initiative underscores Swiggy's commitment to enhancing the retail food experience in India by leveraging technology to simplify and enrich the way users discover and share their favorite meals.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media Jun 18, 2024 / 2 MIN READ

Swiggy, the on-demand convenience platform, has launched 'Explore' to revolutionize food discovery for users. Addressing the common challenge of repetitive orders, this feature allows users to broaden their culinary horizons effortlessly.

'Explore' offers personalized suggestions, recommending new restaurants, cuisines, and dishes based on users' preferences. Backed by reasons and social proof, each recommendation encourages users to try something different. It also highlights award-winning and trending dishes, helping users uncover hidden culinary gems.

Rohit Kapoor, CEO of Swiggy's Food Marketplace, explained, “Swiggy has thousands of unique dishes on the platform, yet most users typically repeat the same 8-10 dishes. The Explore feature introduces personalized options to users, offering a chance to discover a new dish, a new restaurant, or even a trending dish they may not have tasted before."

Besides benefiting users, 'Explore' provides an opportunity for restaurants to showcase their offerings and experiment with new dishes and cuisines. Sandhya Seshadri, owner of Choux Box Patisserie, expressed her satisfaction, “Swiggy is helping us reach more customers via their Explore feature.”

Accessible through Swiggy's food ordering page, 'Explore' enables users to explore a curated selection of legendary eateries, hidden gems, bestseller dishes, and favorite cuisines from new restaurants.

BY - Rishabh Sharma
Correspondent, IndianRetailer.com & Retailer Media May 22, 2024 / 4 MIN READ

Swiggy, India's leading on-demand convenience platform, has introduced two new health initiatives aimed at improving the well-being of its delivery partners. In collaboration with Dial 4242 and the Reliance-powered Visit app, Swiggy has launched Mobile Medical Units (MMUs) and Teleconsultation Services as part of its 'Delivering Safely' charter.

Mobile Medical Units
Partnering with Dial 4242, Swiggy has rolled out Mobile Medical Units to offer comprehensive healthcare services to its delivery partners. These units are stationed at key locations and provide health check-ups, including vital sign monitoring, identification of health issues, and first aid for minor injuries. Additionally, vision screenings and eye care services are available from dedicated optometrists. Health education sessions are also conducted to promote wellness and preventive care. Starting in Bangalore, these MMUs will be deployed across various city locations, benefiting around 200 delivery partners daily.

Teleconsultation Services
Swiggy has also teamed up with the Reliance-powered Visit app to offer teleconsultation services to all delivery partners and their families. This initiative provides virtual access to specialized doctors in General Medicine, Gynecology, Orthopedics, and Pediatrics. Delivery partners will also receive prescribed medicines at subsidized rates, ensuring access to necessary healthcare.

Mihir Shah, Head of Operations at Swiggy said, "Ensuring the safety and well-being of our delivery partners has always been a priority for Swiggy, leading to many initiatives like on-demand ambulance, paid period time off, telemedicine facilities, and summer recharge zones. The introduction of mobile medical units and teleconsultations is another step in this direction. Our delivery partners are always on the go, but their health should not take a backseat. These mobile medical units reach them where they are, encouraging them to prioritize their health. By providing access to essential healthcare services, we aim to promote a culture of wellness among our delivery partners."

Both initiatives will be expanded to other cities in the coming weeks. This launch builds on the successful implementation of other initiatives like the on-demand ambulance service introduced in 2022, reinforcing the company’s dedication to the health and safety of its delivery partners through the 'Delivering Safely' charter.

BY - Nusra
Deputy Features Editor Apr 26, 2024 / 2 MIN READ

Bengaluru based food delivery platform Swiggy has received shareholders' approval for an initial public offering to raise Rs 10,414 crore fund through issue of fresh equity shares and an offer for sale.

According to reports, a special resolution was passed at an extraordinary general meeting of Swiggy on April 23.

The Bengaluru-based company plans to raise up to Rs 3,750 crore funds through fresh equity shares, in addition to an offer-for-sale component of up to Rs 6,664 crore.

The company is looking to shore up about Rs 750 crore from anchor investors in a pre-IPO round, they added.

Started in 2014, Swiggy has a valuation of USD 12.7 billion as on April 10, 2024. Its annual revenue stood at USD 1.09 billion as on March 31, 2023.

The company has more than 4,700 employees, according to Tracxn, a global startup data platform.
 

BY - Deeksha Tiwari
News Correspondent Apr 11, 2024 / 2 MIN READ

Swiggy has released its analysis of Ramzan orders, highlighting the country's ongoing fondness for Biryani during the sacred month.

Nearly 6 million servings of Biryani were ordered during this period, representing a 15% surge compared to typical months.

Hyderabad notably led the pack with over a million Biryani servings and 530,000 portions of Haleem. Time-honored favorites such as Biryani, Haleem, and Samosa remained staples on the Iftar menu, reaffirming their appeal during Ramzan.

During Ramzan, Swiggy experienced a 34% surge in Iftar orders from 5:30 to 7 pm. Nationally, the top items ordered for Iftar included Chicken Biryani, Mutton Haleem, Samosa, Falooda, and Kheer.

Across the country, there was a notable uptick in orders for popular dishes during Ramzan compared to regular days.

Haleem witnessed a substantial increase of 1454.88%, followed by Phirni with an 80.97% rise. Malpua orders escalated by 79.09%, while Falooda and Dates saw increases of 57.93% and 48.40% respectively.

During Ramzan, Mumbai, Hyderabad, Kolkata, Lucknow, Bhopal, and Meerut experienced a significant surge in orders for Iftar desserts like Malpua, Dates, and Phirni.

BY - Deeksha Tiwari
News Correspondent Apr 10, 2024 / 2 MIN READ

Swiggy has officially transformed from a private limited company to a public limited one in anticipation of its upcoming stock market debut later this year, as per documents filed with the Registrar of Companies.

The holding company of the prominent food-delivery and quick-commerce leader has been renamed from Swiggy Private Limited to Swiggy Limited.

This adjustment coincides with the company's intentions to submit a draft red herring prospectus in the coming months, paving the way for an anticipated $1 billion initial public offering towards the end of the year.

Swiggy is part of a cohort of modern internet firms aiming to debut on public stock exchanges.

Towards the end of last year, companies such as Ola Electric, FirstCry, and Awfis submitted their draft IPO documents.

Additionally, Honasa Consumer, the parent company of beauty and personal care brand Mamaearth, made its public debut in November.
 

BY - Deeksha Tiwari
News Correspondent Apr 08, 2024 / 2 MIN READ

Swiggy's delivery partners will utilize the renowned Shikharas of the city to make deliveries directly to the doorsteps of the houseboats.

Swiggy is a leading on-demand convenience platform in India, has expanded its services to include tourists residing on houseboats on the renowned Dal Lake in Srinagar.

This endeavor broadens Swiggy's delivery coverage to encompass the scenic water routes of Srinagar, offering a unique dining experience amidst the tranquil charm of Dal Lake.

Swiggy has collaborated with Shikara operators who will support local delivery partners experienced in navigating Shikaras to reach the houseboats.

Recognizing that these deliveries might take longer compared to road deliveries, appropriate compensation is provided for their time.

This initiative creates fresh avenues for restaurants to reach customers in distinctive settings and deliver their cuisines directly to their doorsteps.

"The Swiggy houseboat delivery is a great example of Swiggy’s mission of offering unparalleled convenience, no matter where the consumer is, Our food delivery by Shikhara initiative exemplifies our commitment to meeting the diverse needs of our customers, whether they're exploring the city streets or relaxing on a houseboat." said Sidharth Bhakoo, National Head of Business, Swiggy Food.

 Swiggy, which commenced its services in Srinagar in 2022 has a roster of more than 300 restaurants on its platform, catering to a diverse range of cuisines for both residents and visitors.

BY - Deeksha Tiwari
News Correspondent Apr 04, 2024 / 3 MIN READ

Swiggy has revealed the selection of Suparna Mitra as an Independent Director for its Board, announced today.

“We are excited to welcome Suparna as an independent director to our board. With her remarkable career and extensive experience in lifestyle and retail industries, along with her refreshing perspectives as a leader, we are confident that she will bring valuable insights and expertise to our Board as our business enters its next era of growth." said Sriharsha Majety, Group CEO of Swiggy.

Suparna Mitra joins an esteemed roster of independent directors at Swiggy, which includes Anand Kripalu, Managing Director & Global CEO at EPL Limited and Chairperson of the Swiggy board, Shailesh Haribhakti, Chairman of Shailesh Haribhakti & Associates, and Sahil Barua, Managing Director & CEO at Delhivery.

"Having seen Swiggy revolutionize on-demand convenience through innovation and customer-centricity, I’m excited by this opportunity. I look forward to collaborating with the Board members and management team of Swiggy; aimed at value-creation and values-based governance,” said Suparna Mitra on her appointment.

Suparna Mitra, CEO of Titan Company Limited's Watches and Wearables Division has a wealth of over three decades in the lifestyle and retail sector. Armed with an electrical engineering degree from Jadavpur University and an MBA from IIM Calcutta, she has occupied pivotal positions such as Global Marketing Head at Titan.

Suparna actively contributes to IIM Kozhikode's Board of Governors and has garnered esteemed accolades for her business prowess.

Her strategic leadership propels Titan's growth trajectory, cementing her status as a prominent figure within the industry.

BY - Deeksha Tiwari
News Correspondent Apr 04, 2024 / 3 MIN READ

Arora remarked that while e-commerce offers a platform for exponential growth, he also recognizes the rapid pace of disruptions in this sector. He expressed excitement about teaming up with Karthik Gurumurthy to co-found something innovative.

In April 2023, Dale Vaz, the former Chief Technology Officer (CTO) of Instamart, resigned to embark on his own entrepreneurial journey.

Following Vaz's departure, Ashish Lingamneni, who served as the Vice President and Head of Brand and Product Marketing, left the company in May.

Lingamneni's exit came shortly after Nishad Kenkre, the Vice President and Head of Revenue and Growth, had already departed from Instamart a few weeks prior.

Regarding Arora's departure, a spokesperson from Swiggy informed IANS, "During his tenure spanning over 3.5 years, Karan has played a significant role in establishing Swiggy Instamart. As he ventures into entrepreneurship, we offer our best wishes and complete support from the Swiggy team."

Additionally, other notable executives who have exited Swiggy include Anuj Rathi, Sidharth Satpathy, and Karthik Gurumurthy.

BY - Deeksha Tiwari
News Correspondent Apr 01, 2024 / 3 MIN READ

Swiggy has revealed intriguing findings about the nation's affection for Idlis as it marks World Idli Day annually on March 30th.

The examination, spanning from March 30, 2023, to March 25, 2024, illuminates the widespread fondness for this South Indian specialty among Indian consumers.

Over the last year, Swiggy has distributed millions of servings of Idlis, highlighting the dish's significant appeal across the country. Bangalore, Hyderabad, and Chennai stand out as the top three cities for Idli orders, with Mumbai, Pune, Coimbatore, Delhi, Vizag, Kolkata, and Vijayawada closely following suit.

A Swiggy customer from Hyderabad has distinguished themselves for their adoration of Idlis, having invested an astounding INR 7.3 lakh on this South Indian favorite in the past year.

The examination also discloses that the prime period for Idli orders spans from 8 AM to 10 AM, with individuals from cities such as Bangalore, Hyderabad, Chennai, Coimbatore, and Mumbai also relishing Idlis during dinner hours.

The traditional plain Idli stands out as the preferred choice across all urban centers, typically ordered in servings of two pieces.

In Bangalore, Rava Idli holds a distinct appeal, while ghee/neyi karam podi Idli gains favor in Tamil Nadu, Andhra Pradesh, and Telangana. Additionally, Thatte Idli and mini Idli consistently feature in Idli orders across various cities.

According to Swiggy's findings, Idlis hold the position of the second most frequently ordered breakfast item on the platform, trailing closely behind masala dosa.

As per Swiggy's observations, the majority of customers opt to complement their favorite Idlis with accompaniments such as sambar, coconut chutney, karam podi, medu vada, saagu, ghee, red chutney, Jain sambar, tea, and coffee.

Swiggy underscores the leading eateries celebrated for their delectable Idlis: Asha Tiffins in Bangalore, A2B - Adyar Ananda Bhavan in Bangalore and Chennai, Varalakshmi Tiffins in Hyderabad, Sree Akshayam in Chennai, and Veena Stores in Bangalore.

BY - Deeksha Tiwari
News Correspondent Mar 18, 2024 / 3 MIN READ

Swiggy has introduced a nationwide road safety initiative called 'Delivering Safely,' reinforcing its dedication to ensuring the well-being of its delivery partners.

As a prominent figure in food, quick commerce, and various on-demand services, Swiggy operates with over 300,000 delivery partners across more than 600 cities nationwide.

Swiggy's delivery partners collectively cover an impressive distance of 3.6 billion kilometers annually, equivalent to approximately 90,000 trips around the Earth's equator.

In recent years, Swiggy has been actively engaged in raising awareness among its delivery partners, simplifying the process for them to report safety incidents and enabling Swiggy to take prompt action.

"Swiggy's mission is rooted in making urban life more convenient for our customers. Improving road safety in our cities is not just a goal; it's a necessity for enhancing the daily lives and safety of everyone. Congestion is a genuine concern, and as providers of food delivery, quick commerce, and other on-demand services, we believe we're playing a practical role in alleviating this issue." said Rohit Kapoor, CEO of Food Marketplace, Swiggy.

Swiggy ensures comprehensive support for its delivery partners' safety and well-being through various initiatives. This includes accidental medical coverage providing INR 2 lakh for medical expenses and INR 10 lakh as death cover, with over INR 31 Crores disbursed in insurance claims during FY23.

Additionally, Swiggy introduced an industry-first on-demand ambulance service, with an average response time of 11 minutes, for its delivery partners and their families.

In the event of any incident, Swiggy guarantees a minimum income to delivery partners to aid in their recovery, aligned with the average earnings in their respective cities.

Road safety awareness workshops are conducted in collaboration with state traffic police departments to promote safe driving practices, complemented by access to advanced safety gear.

Furthermore, Swiggy is developing an advanced telematics project to monitor driving behaviors and provide specialized training to at-risk delivery partners based on data analysis.

BY - Nusra
Deputy Features Editor Mar 06, 2024 / 3 MIN READ

Indian Railway Catering and Tourism Corporation (IRCTC) has joined hands with online food delivery platform Swiggy to deliver food at Bangalore, Bhubaneshwar, Visakhapatnam and Vijayawada railway stations. 

The service is to begin from March 12, adding 59 other stations in next six months.

IRCTC is already in partnership with Zomato for food delivery across 63 stations on Indian Railways network.

“This partnership with Swiggy will bring more convenience and food options to our passengers, making their journeys more memorable,” shared Sanjay Kumar Jain, Chairman and Managing Director, IRCTC.

According to IRCTC, passengers travelling in reserved coaches can order food from Swiggy. The unreserved passengers have been excluded from this service as it requires a PNR number.

Passengers have to put PNR on the IRCTC app, then select the preferred station for food delivery, browse the list of restaurants on Swiggy, and choose a restaurant that is delivering at the specified location and time. The charges will be normal and competitive, mentioned Swiggy.

The food delivered to passengers will be packed in insulated Swiggy bags to keep the meal warm and fresh. Swiggy’s delivery partner would reach the selected platform minutes before delivery, hand over the food to the customer and mark the food delivered.

“The Indian Railways transports more than 8 billion passengers annually. If, during these rail journeys, which traverse across states and districts, one has the option to order meals to explore the culinary diversity of India, it would make the experience more convenient and enjoyable, and add to the overall vividness of the train travel,” added Rohit Kapoor, CEO, Food Marketplace, Swiggy.

Swiggy’s support agents will be trained in resolution process and cancellation policies as well.