Logistics Reply has partnered with KIKO Milano to transform its e-commerce operations in the UK. With rapid growth in the UK market and a rising demand for online shopping and fast home delivery, KIKO recognized the need to evolve its supply chain operations. To meet these challenges, KIKO opened a new dark store in London and selected Logistics Reply with its LEA Reply??

Warehouse Management System (WMS) to build a more scalable and agile logistics infrastructure. A dark store is a retail distribution centre that operates like a traditional store but is closed to the public and used exclusively to fulfil online orders. In just four months from project kick-off to go-live, the dark store was fully operational and managed entirely by KIKO's in-house team.

The new set up has significantly improved both delivery times and product availability across the region. With its microservices-based architecture, LEA Reply?? offers the flexibility to support a wide range of warehouse needs, from simple to complex, by activating only the necessary services.

This modular approach was key to aligning seamlessly with KIKO's operational requirements, enabling the rapid start-up of the new dark store while ensuring scalability for future growth. This partnership represents a strategic milestone in KIKO's broader digital transformation journey and reinforces its commitment to operational excellence and an exceptional customer experience.