Country : United Kingdom 
Region : London
County : Greater London
Town : LONDON
Category : Production - Quality
Contract type : Permanent
Availability : Full time
At Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.
As part of the Future of Finance initiative, Chanel is deploying several transformation programs. The implementation of Microsoft Dynamics 365 across all our regions will harmonize multiple regional ERPs, while respecting our Divisional operating models and métier specificities, to create a standardized, single global core ERP model.
The Senior Manager Business Process for Order-to-Cash (O2C) is a key contributor for defining, implementing, and managing O2C processes across global operations, leveraging deep technical expertise in Microsoft D365 to optimize workflow efficiency, enhance data integrity, and drive continuous improvement. This role requires leadership capabilities to align O2C practices with business objectives, facilitate cross-functional collaboration amongst the Regions and Divisions, and ensure the successful execution of processes in line with company vision. The ideal candidate will possess a blend of technical and functional knowledge, process improvement skills, and a focus on delivering an exceptional client experience.
- Technical Skills:
- Expertise in Microsoft Dynamics 365 (D365): Proven experience in D365 Finance and Operations, including hands-on configuration, workflow optimization, and integration with other systems.
- Strong analytical skills, with the ability to leverage D365 data analytics and reporting tools to drive process improvements and operational efficiency.
- Familiarity with ERP systems and best practices for managing the O2C cycle, including order management, billing, and collections.
- Soft Skills:
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Strong leadership and team management skills, with a track record of developing and mentoring high-performing teams.
- Strategic thinker with a proactive, results-oriented approach to problem-solving and process optimization.
