Hello! I have macbook air, bought this february,

i’m stuck on this page, I know my password but my account is know locked and I have nothing else I can do do. Do anyone know how to fix this, I don’t want to erase my data, thanks in advance ;)

[Re-Titled by Moderator]

Original Title: macbook activate mac, account locked

MacBook Air 13″, macOS 15.5

Posted on Jun 21, 2025 7:50 AM

Jun 21, 2025 8:43 AM in response to raachellllll

Hi,

To unlock your MacBook Air without losing data, the most reliable method is to reset your password using your Apple ID. This can be done by entering an incorrect password three times at the login screen, which will trigger an option to reset your password using your Apple ID. You can also try using a recovery key if you previously enabled FileVault.

Jun 21, 2025 9:57 AM in response to kaz-k

Thanks for your response.

but the screen I just showed is the only one I can go, and even trying multiple time it doesn’t allow me to change my password, just say my account is blocked, idk why

How can I unlock my MacBook Air without losing data?