HMRC is sending voice prompts to some customers, explaining what you need to do if you’re behind with your payments. Customers will receive these as an inbound phone call to landline and mobile phones. They will give details for paying HMRC, or a helpline number for you to contact.

HMRC is also sending messages that give advice about how important it is to make payments using the correct information.

The messages will not ask for any personal or financial information.

From 24 February 2025 up to and including 31 March 2025, you may receive a phone call from independent research agency IFF Research.

IFF Research may contact you by phone, inviting you to take part in some research.

HMRC are working with IFF Research to better understand small and medium sized business awareness, use and attitudes towards e-invoicing.

Taking part is voluntary. Any information you give will be:

HMRC will not be able to identify the individuals or businesses that take part.

From 6 February 2025 up to and including 28 March 2025, you may receive a phone call from independent research agency People for Research.

People for Research may contact you by phone, inviting you to take part in some research.

HMRC is working with People for Research, to better understand customers’ experiences of receiving a pension.

The research will help guide the design and support of HMRC services for people who receive a pension.

You may be asked to take part in a 60-minute interview online, by phone or in person in Manchester.

Taking part is voluntary. Any information you give will be:

From 22 January 2025 up to and including 21 March 2025, you may receive a phone call from HMRC.

HMRC may contact you by phone to remind you about VAT registration if you’re a private school in the UK. 

We will:

You can also check phone calls listed in HMRC contact that uses more than one communication method.

Published 30 July 2021
Last updated 24 February 2025 + show all updates