By Henry Uche

to engender financial freedom, inclusion and growth, PalmPay has launched ‘Say Yes To More’, its brand promise that offers reliable, rewarding and inclusive services to its millions of customers across Nigeria. Rolling out the company’s first quarter performance report in its Lagos, PalmPay Managing Director, Mr. Chika Nwosu, said the new product without hidden fees, failed transactions and long processes. Also, it means more growth for users- transforming from everyday savings to building long-term wealth, at the same time increasing more access by bringing financial services to everyone, everywhere.

Asked why PalmPay ticks among other fintech companies even in the volatile, uncertain, complex and ambiguous business environment, the PalmPay MD attributed his company’s resilience to the creative and innovative ability of the workforce as well as offering its customers second to none services.

On its first quarter performance, Nwosu confirmed that PalmPay has evolved from a mobile wallet to a mobile banking platform that offers a comprehensive suite of financial services including; payments, savings, insurance, and merchant solutions. “The PalmPay app processes up to 15 million transactions daily globally. Our users are highly engaged, averaging 50 transactions each per month, reflecting deep integration into their daily financial lives. We operate Nigeria’s most reliable financial app.

Today, we are the highest rated fintech app in Nigeria at 4.6 across 960,000 playstore reviews” He said “We have 35 million registered users, we have recorded 99.95 % transaction success, 80% customer retention rate, 13 million customers served monthly by our one million Mobile money agents and merchants, and counting.”

To strengthen its physical presence and deliver faster issue resolution, Mr. Femi Hanson, PalmPay’s Head of Marketing & Communications, told newsmen that PalmPay opened a new office in February in Lagos, to provide users with more direct support and an enhanced user experience.

Hanson added that PalmPay Debit Cards launched in March 2025 was designed to extend seamless banking beyond the app, from available records, its users get to enjoy: No maintenance fees, no hidden charges, ability to earn cashback and exclusive merchant rewards as they tap into a powerful ecosystem of payments and services.

To give back to the society, he said the company has taken its Corporate Social Responsibility very seriously. For instance, in the first quarter of the year, it expanded the Purple Woman CSR program to support young women pursuing careers in technology. As part of this effort, 10 young women were awarded internship placements at PalmPay.

“This initiative aligns with our broader CSR commitment to empower women and youth while advancing financial inclusion for underserved communities. It has advanced women’s economic empowerment, bridging the gender gap in technology and driving inclusivity in tech”.

Mr. Chibuzor Melah, Head of Partnerships added that the company have partnered the Nigeria Police Force National Cyber Crimes Centre (NPF-NCCC) and provided cameras and other gadgets as part of its support to boost the Force’s capacity to curb cybercrimes.