The Valuation Office Agency (VOA) has published a new guide if you’re thinking about using an agent to manage your business rates.

You can manage your business rates yourself by creating a business rates valuation account.

If you want to appoint an agent, you can use the information below to help you make a decision about who to choose. Don’t let an agent choose you.

The vast majority of business rates agents are reputable and provide a good service. But a small minority act in bad faith. Our new guide and video can help you avoid them.

Choosing a business rates agent

Appointing an agent

After you appoint an agent

• If your agent changes or is suspended, it is your responsibility to update the account.
• Check your account regularly to make sure your details are up to date and that you still authorise the agent to work on your behalf. You should do this every year at least.

You can read more about the VOA’s agents standards and how to report poor agent behaviour. Our standards set out clear expectations of agents regarding their behaviour and professional practice, and the service they provide to their customers.