The rankings are based on objective data points from January 1 to December 31, 2024, evaluated by The Points Guy’s editorial team in the categories of reliability, experience, cost and reach, and loyalty. 

“Each year, our team analyses thousands of data points, comparing four key factors that we feel are most important to consumers' overall airline experience. 

“Since 2018, Delta has consistently ranked #1, scoring strongly across the board. Delta’s commitment to operations and customer service puts it on top year after year,” the Founder of The Points Guy, Brian Kelly, said.

The recognition adds to Delta’s long list of awards for excellence in customer service, travel experience, operational performance, workplace culture and more. 

In 2025 alone, Delta has been named The Wall Street Journal’s Top US Airline of 2024; No. 15 on the Fortune 100 Best Companies to Work For® list; Cirium’s most on-time North American airline in 2024 and Platinum Award winner for Operational Excellence and one of Fast Company’s Most Innovative Companies for sustainability initiatives — to name a few. 

"This award is a testament to the talent and dedication of our people. 

“While we continue to innovate and elevate our offerings across the travel experience, it’s the warmth and care our people lead with that truly makes Delta shine,” the Executive Vice-President and Chief Customer Experience Officer, Erik Snell, remarked.

As Delta celebrates its 100th summer — featuring its largest-ever trans-Atlantic schedule — customers can expect an elevated experience throughout their journey, with industry-leading amenities and innovations in the air and on the ground.

They included a fast, free Delta Sync Wi-Fi presented by T-Mobile for SkyMiles members — now on most flights and the recently upgraded Fly Delta app, with enhanced features and functionality to connect customers to real-time trip details, exclusive partner experiences and personalised support.

In addition, is the enhanced Delta One amenities through an expanded partnership with Italian fashion house Missoni, bringing new bedding to Delta One on international flights this summer and refreshed amenity kits in the fall. Delta is also expanding its customer-favourite mattress pad to all international Delta One flights and adding a memory foam cuddle pillow to flights over 12 hours.

One of the latest amenities is the new and expanded lounges across Delta’s network, with Delta One Lounges now available in JFK, LAX and BOS; new Delta Sky Clubs in Charlotte Douglas International Airport (CLT) and ATL; and expansions at MIA, LGA and Orlando International Airport (MCO). Coming soon — a new Delta One Lounge in SEA, new Clubs in SEA and SLC, and an expansion to the Club in PHL.