The United Bank for Africa (UBA) Plc has launched a new feature called Advance Top-Up on its USSD banking platform *919# aimed at offering instant access to airtime and data for its customers, especially when they are out of call credit or disconnected from the internet.

The new feature was unveiled at the UBA head office in Marina, allowing customers to borrow airtime or data directly from their mobile devices, offering a fast, dependable solution.

During the launch, the UBA’s Group Head, Retail and Digital Banking, Shamsideen Fashola, described the feature as a timely addition to the bank’s digital offerings and a testament to its customer-first approach.

“At UBA, we are constantly looking for ways to make banking and everyday services more accessible for our customers. With the launch of Advance Top-Up on our USSD platform, *919*9#, we are giving our customers the power to stay connected without interruption, regardless of time, location, or airtime balance,” he said.

He emphasised the simplicity and convenience of the solution, adding that it is easy to achieve.

“You don’t need to download an app or visit a data centre. Just dial *919*9#, follow the prompt, and you’re immediately connected. It’s simple, fast, and reliable,” he said.

The Bank’s Group Head, Marketing and Corporate Communication, Alero Ladipo, added that the feature was developed based on real feedback from customers and their evolving needs.

“Our users asked for a way to stay connected when they have no airtime, and as always, we have come up with a quick solution, right there on their phones, instantly, with no fuss, and no need for internet connectivity. Whether for emergency communications or business continuity, *919*9# puts instant connectivity in every customer’s hands,” she said.