Chatbot Market Industry Forecast Report 2025-2035, with
Dublin, May 15, 2025 (GLOBE NEWSWIRE) -- The "Chatbot Market Industry Trends and Global Forecasts to 2035: Distribution by Type of Chatbot, Type of Technology, Type of Offering, Mode of Deployment, Areas of Application, Type of End User, Organization Size, Company Size, Type of Business Model and Key Geographical Regions" report has been added to offering.
The global chatbot market size is estimated to grow from USD 5.84 billion in the 2025, to USD 61.97 billion by 2035, at a CAGR of 23.94% during the forecast period, to 2035
The chatbot industry has experienced considerable growth over recent years. The trend of providing 24/7 customer support, reducing operational costs by assigning tasks to chatbots, and an increase in customer preference for self-service options have all propelled the growth in global chatbot market. Additionally, chatbots that have been developed to integrate with messaging platforms are also facing significant growth and demand within the market.
Furthermore, as companies become more focused on automating sales and customer service, the global chatbot market is expected to grow at a healthy pace during the forecast period.
Based on the type of chatbot, the global chatbot market is segmented into messenger-based, standalone, web-based. Currently, standalone segment captures the majority share of the market. This can be attributed growing preference among consumers for standalone chatbots, as they enable businesses to enhance operations, lower costs, and provide effective support to customers round-the-clock.
Based on the type of technology, the chatbot market is segmented into artificial intelligence, machine learning, natural language processing (NLP). Currently, artificial intelligence segment captures the majority share of the market. This can be attributed to the rising adoption of AI technologies by numerous businesses and the creation of more advanced chatbots, which enable them to effectively understand human language. As a result, this will enhance customer interactions and deliver personalized experiences. However, natural language processing (NLP) segment is anticipated to grow at a higher CAGR during the forecast period.
Based on the type of offering, the chatbot market is segmented into solution and services. Currently, solutions segment captures the majority share of the market. This can be attributed to the to the widespread adoption of in-house chatbot technologies. However, services segment is anticipated to grow at a higher CAGR during the forecast period
Based on the mode of deployment, the chatbot market is segmented into cloud, hybrid and on-premises. Currently, cloud segment captures the majority share of the market further, this segment is anticipated to grow at a higher CAGR in the future. This can be attributed its flexibility, scalability, and cost-efficiency. Notably, cloud-based systems are advantageous for companies that experience varying demand and require high scalability. It enables these businesses to modify their AI chatbot solutions in real-time, adjusting up or down as necessary, without incurring large expenses for physical infrastructure.
Based on the areas of application, the chatbot market is segmented into customer service, e-commerce assistance, educational support, financial advisory, human resources, healthcare assistance, IT service management, personal assistant, sales & marketing, and travel planning. Currently, customer service segment captures the majority share of the market. This can be attributed to the increasing trend of businesses adopting chatbots to offer round-the-clock customer support, reduce operational costs, and automate repetitive tasks. Chatbots, particularly conversational AIs, are significantly enhancing customer services by providing timely assistance at reduced costs and ensuring consistent support across various channels. However, sales & marketing segment is anticipated to grow at a higher CAGR during the forecast period.
Based on the type of end users, the chatbot market is segmented into banking & finance, education, government & public sector, healthcare, manufacturing, media & entertainment, retail & e-commerce, travel & hospitality, telecommunications and others. Currently, retail & e-commerce segment captures the majority share of the market. This can be attributed to the essential role that AI chatbots play in improving customer engagement and optimizing the online shopping experience. E-commerce sites use chatbots to offer immediate customer assistance, such as support solutions, product details, and troubleshooting, which significantly enhances customer satisfaction.
Based on the type of enterprise, the chatbot market is segmented into large and small and medium enterprise. Currently, large enterprise segment captures the majority share of the market. However, small and medium enterprise segment is anticipated to grow at a higher CAGR during the forecast period.
Currently, North America captures the majority share of the market. This can be attributed to its strong technological infrastructure and the early embrace of advanced AI technologies in the area.
Additionally, this region benefits from a highly tech-savvy consumer base that tends to quickly adapt to new technologies, creating a favorable environment for the growth of the AI chatbot market.
The report on the chatbot market features insights on various sections, including:
Type of Chatbot
Type of Technology
Type of Offering
Mode of Deployment
Areas of Application
Type of End-Users
Company Size
Geographical Regions
- Brazil
- Chile
- Colombia
- Venezuela
- Other Latin American countries
- Egypt
- Iran
- Iraq
- Israel
- Kuwait
- Saudi Arabia
- UAE
- Other MENA countries
- Australia
- New Zealand
- Other countries
For more information about this report visit https://www.researchandmarkets.com/r/s6m8vh
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