Amazon users in India faced disruptions on Monday, January 27 as the e-commerce giant’s mobile app and website experienced technical issues. Frustrated customers took to social media platform X (formerly Twitter) to report problems, with many complaining about difficulty logging in, adding items to their cart, or completing purchases.
According to outage tracking platform Downdetector, the outage seemed to primarily affect mobile app users with 77% facing issues.

Although 21% website users also reported glitches in accessing pages or processing payments. Amazon has yet to release an official statement addressing the cause of the issue or provide a timeline for resolution.

Users shared post on X, complaining about being unable to access the app. Some users also shared screenshots of the error on the app. The error message reads “Uh-Oh. Something went wrong on our end”.