As record numbers of seasoned experts exit the workforce, companies are hemorrhaging know-how. Studies estimate this "knowledge drain" costs businesses over $30 billion annually, with up to 25% of revenue loss tied to poor knowledge management. With the introduction of Xpert Knowledge, SightCall tackles the crisis head-on.

"I'll never forget the manufacturing executive who told me he lost 100 years of knowledge when three senior techs retired within 30 days," said Thomas Cottereau, Founder & CEO of SightCall. "Decades of insights, workarounds, and lessons that were never written down left with them. Experience shouldn't walk out the door," said Cottereau. "With Xpert Knowledge, it never does."

Companies have poured millions into AI—and were left with inadequate chatbots, hallucinations, and frustrated technicians. The reason? As Forbes points out, AI is only as good as the data behind it, and custom AI RAG models can't see what your techs are doing–they miss tacit knowledge, which research shows makes up 80% of all enterprise expertise.

Xpert Knowledge changes that. It works in the moment, capturing audio, video, screen shares, annotations, and conversations. Then, using agentic AI, it turns this raw input into interactive, step-by-step tutorials that can train new technicians, inform AI assistants, and preserve critical knowledge for the future.

The launch of Xpert Knowledge comes at a critical inflection point. According to Gartner, most knowledge management initiatives fail because they rely on centralized documentation after the fact and ignore the tacit, tribal knowledge that lives in heads and conversations. 

Xpert Knowledge challenges this by acting during the moment of service—automatically capturing annotated video, audio instructions, and visual cues, then generating structured, editable tutorials. Gartner calls this shift KnowledgeOps: a model where AI-driven agents continuously ingest, structure, and circulate knowledge across roles, systems, and moments of need.

The timing is strategic. According to a 2025 Service Council report, over 60% of service leaders cite expert attrition and knowledge loss as top threats to operational continuity. Meanwhile, training and onboarding costs continue to rise amid persistent skilled labor shortages. 

"Traditional knowledge management is episodic. Xpert Knowledge is continuous," said David Swift, VP of Product Marketing at SightCall. "It captures context, condenses action, and creates a visual language that anyone can learn from—whether they're on day one or year ten."

Xpert Knowledge offers a "shift-left" solution: capture the best resolution moments as they happen, automatically convert them into reusable content, and make them accessible to new technicians or even AI assistants. It's also engineered to be agentic—plugging into service copilots, field service tools, or even embedded in autonomous systems.

"Let's face it—no one reads the manual," Cottereau said. "But everyone watches videos. With Xpert Knowledge, we're turning every expert fix into something your entire organization can learn from… including your AI."

For more information about Xpert Knowledge, visit: sightcall.com/xpert-knowledge.

About SightCall
SightCall is the world's leading agentic visual intelligence platform, trusted by global leaders and the Fortune 500. With Xpert Knowledge, SightCall continues its mission to empower service organizations with tools that see, solve, and scale expertise like never before. To learn more about SightCall, visit: sightcall.com.

SOURCE SightCall, Inc.