Tugende

Headquarters, Kampala, Uganda

: 05th June 2025

: 30th June 2025

Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.

Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines. Tugende has financed 80,000+ clients and has hundreds of employees serving clients across its branches in Uganda and Kenya.

The Collection Call Centre Agent at Tugende, will be responsible for managing and recovering outstanding debts from customers. This role involves contacting delinquent accounts, negotiating payment plans  and ensuring that collection processes comply with legal and company policies. Work to resolve payment issues, provide exceptional customer service and achieve collection targets while maintaining a professional and empathetic approach.

• Superior communication skills, capable of effectively articulating complex concepts to diverse audiences, including senior management and non-technical staff.
• Agile in adapting to change and innovative in using technological solutions to enhance business processes.
• Ethical Integrity: Unwavering commitment to ethical standards and the ability to maintain confidentiality and integrity in dealing with sensitive financial information.

More About Tugende:

Tugende means “let’s go”  in Luganda and what you see when you get on the back of a motorcycle-taxi and it signifies the company’s mission. Tugende has been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global Fellow, 2016 GSBI Fellow, and received the MIT Zambezi prize in 2015 as one of the top 3 financial inclusion start-ups in Africa. We have appeared in The Guardian, BBC, Economist, and 2021 Inclusive Fintech50! Award Winner, African Banker 2022 Financial Inclusion Award, the lend a hand blog, and Reuters video. Beyond geographic growth, Tugende’s future includes multiple asset finance products and tools to help Tugende reach millions of clients across Africa without losing high-touch personal support.

How to Apply:  

Interested candidates who meet the above requirements should follow this link  and Apply;

Click Here

Deadline: 30th June 2025

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