The use of AIOps in Enterprise IT is proving a game changer for enhancing efficiency and scaling businesses while reducing operations costs to the next level.

The compelling need to manage Enterprise IT has put the spotlight on Artificial Intelligence for IT Operations (AIOps). The significance of managing these operations efficiently is also underscored by the growing adoption of cloud and rising data volumes. AIOps offer credible solutions to manage Enterprise IT and by helping improve the speed and efficiency of decision-making, these platforms can help firms run competitively and profitably in the long-term.

Unlike traditional IT's reactive stance, AIOps takes a proactive approach to anticipate issues and offer remedies. These platforms combine Data Analytics and automation and help IT operations by delivering actionable insights. From detecting unusual traffic to optimising software development, AIOps can play a crucial role in handling IT operations with speed and efficiency.

AIOps reduces operational overhead by automating routine tasks, thereby freeing teams to focus on strategic priorities. Operations like log analysis and scanning data can be easily automated with the help of these platforms. Further, AIOps can help firms oversee irregularities such as sudden server spikes and accordingly, trigger automated responses (Resource Allocation, System Isolation, etc.) to reduce downtime. This shift from a reactive to a proactive approach significantly enhances efficiency, allowing businesses to accelerate their digital transformation goals.

Identifying potential failures in advance empowers firms to maintain operational continuity besides keeping their focus on innovation. Thanks to AIOps, businesses today can easily address issues before they impact end users. Resource Optimization and incident management are important use cases that help firms monitor their IT environments and stay ahead of the competition. While the former allows teams to reallocate resources, the latter automates the ticket resolution to decrease downtime. Combined, both use cases can bring significant improvements in the operational efficiency of the firm.

Making: By enhancing the speed, efficiency, and effectiveness of decision-making, AIOps enables organisations to achieve success in issues of strategic importance and tactical necessity. The use of these platforms also allows decentralised access to data, thereby breaking silos that obstruct both the speed and efficiency of decision-making. AIOps also empower stakeholders with actionable insights leading to the creation, communication, and delivery of superior value to the end customers.

Expanding operations is the key to economies of scale, a phenomenon which is critical for the long-term success and sustainability of businesses. AIOps allows firms to build hybrid infrastructure for leveraging multi-cloud arrangements in their operations. Using AI also enables key decision-makers to have a unified view and expand the business by acquiring new customers. Remember, scaling operations are tempting to undertake but must be planned to ensure that the expansion doesn't come at a cost of performance.

Firms often experience resistance while adopting AIOps that promise the complete replacement of legacy processes. This can be overcome by clearly communicating the benefits of these platforms to the success and sustainability of the business. Explaining to stakeholders how the company's future, its employees, and strategic goals are aligned with AIOps adoption can also help overcome barriers to adopting these platforms.

Integrating legacy systems with AIOps in a phased manner can help firms achieve seamless integration without halting other operations. Further, using modular architecture for the development and integration of processes, systems, and platforms can prove a game changer in overcoming the resistance.
AIOps platforms work on enormous data points which necessitate firms to meet regulatory compliance on data safety and privacy. Firms should follow stringent criteria to choose vendors and implement a robust security framework to ensure sensitive information remains protected from prying eyes.

Current AIOps represent just the tip of the enormous capabilities these platforms come equipped with. Over the next few years, we can expect even more advancements, such as self-healing systems that automatically resolve issues with zero human intervention. 'NOW' is the perfect time to explore AIOps as a strategic investment for businesses. After all, it's not just about solving IT problems—it's about empowering firms to focus on delivering best value to their customers.

The author is Hardik Shah, AVP, Architecture & Digital Solutions Engineering of MSys Technologies

Disclaimer: The views expressed are solely of the author and ETCIO does not necessarily subscribe to it. ETCIO shall not be responsible for any damage caused to any person/organization directly or indirectly.