Tuesday, June 10, 2025

In collaboration with Paisly, JetBlue Vacations has revealed the launch of its Insider Experience program in San Juan, Puerto Rico.This move highlights JetBlue’s continued commitment to the island, solidifying its position as the top airline serving Puerto Rico. Customers who book a flight and hotel package with JetBlue Vacations to participating hotels in San Juan will benefit from a personalized service designed to elevate their travel experience, ensuring smooth transitions from the moment they arrive until their departure.

The Insider Experience, launched in 2020, has already been available in several popular vacation destinations, including Aruba, Cancún, Montego Bay, Punta Cana, Nassau, St. Lucia, and Tulum. The program connects customers with local experts who serve as their dedicated guides, offering them a range of services such as airport meet-and-greet, complimentary airport transfers, and 24/7 support throughout their stay. This expansion to San Juan is a natural extension of JetBlue’s existing services and its ongoing efforts to enhance the overall travel experience for its customers.

With JetBlue operating more flights and providing more seats between Puerto Rico and the mainland US than any other airline, it is only fitting that the Insider Experience is brought to the island. Travelers booking their vacations with JetBlue Vacations will now have the opportunity to connect with a local Insider, who is readily available to provide helpful recommendations, assist with bookings, and address any in-destination needs that arise.

Upon arrival at Luis Muñoz Marín International Airport (SJU), customers will be greeted by their local Insider, who will offer personalized meet-and-greet services, ensuring a seamless start to their journey. From there, travelers will receive complimentary airport transfers to and from their selected hotels, making the journey to their accommodations smooth and hassle-free. The Insider Experience program provides 24/7 access to local experts via phone or WhatsApp, ensuring that customers always have someone to turn to for assistance, no matter the time of day.

In addition to logistical support, the local Insiders will offer personalized recommendations for activities, dining, and excursions, allowing customers to make the most of their time in San Juan. Whether it’s booking a tour, reserving a table at a local restaurant, or discovering hidden gems around the city, the local Insiders will be on hand to provide advice and assistance throughout the entire vacation.

The program goes even further to ensure that customer needs are addressed quickly and effectively. Insiders are empowered to resolve issues on the ground in real time, ensuring that any concerns are swiftly handled without disrupting the overall travel experience.

“Puerto Rico has always been a favorite destination for our JetBlue Vacations customers, and we’re excited to bring even more value to their trips with the Insider Experience,” said , president of Paisly, JetBlue’s travel subsidiary. “With local Insiders offering personalized support and great perks like a complimentary Old San Juan walking tour, we’re making it easier for travelers to explore and enjoy everything the island has to offer,” added.

As part of this expansion, all JetBlue Vacations customers booking a flight and hotel package to San Juan will enjoy a complimentary guided walking tour of Old San Juan. This unique offering is in partnership with the Municipality of San Juan and provides travelers with an immersive experience of the city’s rich history. The tour allows guests to explore the iconic blue cobblestone streets, visit legendary landmarks like the San Juan Bautista Cathedral, the San Felipe del Morro Fort, and Casa Blanca Museum, which once served as the residence of Juan Ponce de León.

Old San Juan’s 500-year-old history comes alive through this guided tour, giving travelers an authentic and engaging way to connect with the island’s cultural heritage. Whether it’s the fascinating stories behind historic sites or the chance to stroll through vibrant streets, the tour adds a memorable layer to the overall San Juan vacation experience.

Through the expansion of the Insider Experience program, JetBlue continues to solidify its dedication to Puerto Rico’s tourism industry. By offering a highly personalized and seamless travel experience, JetBlue not only enhances customer satisfaction but also promotes local culture and heritage. This initiative is part of a broader commitment to ensuring that JetBlue Vacations provides unmatched value to travelers while fostering stronger connections with local communities.

JetBlue’s commitment to Puerto Rico extends far beyond the expansion of its Insider Experience program. The airline has significantly increased its flight network to the island and recently opened a new crew base in San Juan, reinforcing its long-term investment in Puerto Rico. This expanded presence ensures that travelers enjoy top-notch service, while also contributing positively to the local economy and community.

“The expansion of JetBlue Vacations’ Insider Experience program to San Juan reaffirms the Island’s continued development as a world-class travel destination. We are proud to collaborate on this initiative, which offers visitors authentic and meaningful experiences while supporting local businesses and promoting the rich culture and history of our capital city,” said , Executive Director of the Puerto Rico Tourism Company.

With this latest expansion, JetBlue is taking another significant step toward building a stronger and more intimate relationship with Puerto Rico, all while enhancing the travel experience for its customers. By offering dedicated local Insiders who are available around the clock, alongside the bonus of a guided tour of Old San Juan, JetBlue is reaffirming its status as the leading airline for travelers seeking to experience the best of Puerto Rico.

As the program grows, JetBlue will continue to add new destinations, strengthening its Insider Experience offering in other popular vacation spots around the globe. By combining expert local knowledge with exceptional customer service, JetBlue Vacations is providing customers with a travel experience that goes beyond ordinary vacations, ensuring that every moment is well spent.

With its unmatched commitment to the Puerto Rican market, JetBlue is setting a new standard in vacation travel, ensuring that customers not only reach their destination but fully immerse themselves in it, creating unforgettable memories that last a lifetime.