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JPMorgan Is Using AI to Help Slow Hiring - Business Insider

Published 12 hours ago5 minute read

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In today's big story, JPMorgan's getting so much efficiency out of AI it's impacting the bank's hiring plans. (Oh, and Jamie Dimon chimed in with some thoughts on the economy.)

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Getty Images; Tyler Le/BI

JPMorgan is the latest company to indicate AI is affecting its workforce needs, writes BI's Reed Alexander.

During JPMorgan's investor day Monday, two bank executives said hiring would slow down and headcount reductions would be coming, thanks partly to AI. It's a big reversal for the bank, which has grown its headcount by 23% over the past five years.

Jeremy Barnum, JPMorgan's CFO, told investors the bank was "asking people to resist head count growth where possible and increase their focus on efficiency."

Meanwhile, Marianne Lake, CEO of consumer and community banking, said there will likely be a 10% drop in the bank's operations workforce thanks to the benefits of AI.

Barnum made one caveat about JPM's future hiring plans. Strategic hiring will still take place in "high-certainty areas" like bankers, advisors, and branches.

Translation: If you're generating money for the bank, you're fine. Everyone else? Good luck.

The bank isn't alone in its AI-powered hiring slowdown. Amazon also sees robots as a key part of flattening its hiring curve, according to an internal document viewed by BI's Eugene Kim.

Jamie Dimon headshot

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JPMorgan CEO Jamie Dimon shared some pessimistic views on the state of the volatile economy.

He raised the alarm on the risk of stagflation, a nightmare situation where inflation flares up while growth stalls. JPMorgan also missed out on some business because of Trump's trade war, according to Dimon.

Dimon wasn't completely down on the current administration, crediting government officials for wanting to "fix some of the things they think are broken." (If Dimon had it his way, regulations for public companies would loosen. Shocker!)

But perhaps Dimon's most interesting comments were about one of his biggest rivals: bitcoin.

Despite his constant bashing of the digital asset, his bank will now allow clients to buy it. (They won't hold onto it for you, though.)

"I don't think you should smoke. But I defend your right to smoke," Dimon said.


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