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Issue with camera on iPhone 16 Pro Max - Apple Community

Published 2 days ago2 minute read

Jun 4, 2025 9:02 PM in response to SirDee26

I have a regular camera and I see dots like that which I know are on the lens inside the camera where I would have to take apart the entire camera to clean it.

Do you see any dust on the exterior side of the lens? If you do, you could try blowing on it gently. If not, it could be inside the lens in which case you should take it to a Genius Bar for evaluation. I don't see any instructions from Apple for cleaning lenses, only the screens. A 16 Pro Max could be a new camera and I would feel more comfortable in not doing anything myself that could possibly void any warranty.

Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations

How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID

or:

Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service by telephone ➞ Contact Apple Support - Apple Support

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