Amid work culture debate, how leaders can train in emotional intelligence to navigate workforce transformations - The Economic Times

Published 2 months ago• 2 minute read

Synopsis

(EQ) is emerging as a critical skill for leaders to balance technological advancements with the human element.

AI tools like ChatGPT have significantly boosted workplace productivity and reduced skill gaps, according to a working paper from MIT. Additionally, 75% of organizations adopting AI report improvements in morale, collaboration, and team learning. However, the transition to AI-driven workflows also introduces anxieties among employees, requiring leaders to demonstrate high levels of EQ to navigate these changes effectively.

Shweta Anand Arora, CEO of The Core Questin, referenced a quote by Joanna Maciejewska to highlight this duality: “I want AI to do my laundry and dishes so that I can do my art and writing, and not the other way around.” This sentiment captures the balance between aspirations for convenience and concerns about automation.

Leaders equipped with EQ can manage both their emotions and those of their teams. Here are four essential aspects of emotionally intelligent leadership:

Leaders must recognize their strengths and weaknesses, particularly during periods of uncertainty. They should stay attuned to the needs of their teams.

Creating a sense of belonging and fostering trust within teams ensures smoother transitions during AI implementation.

Encouraging experimentation and viewing failures as learning opportunities help teams adapt to technological changes.

Celebrating successes and maintaining hope during challenges inspire resilience and motivation among employees.

Organisations can support leaders in enhancing their EQ through structured initiatives, including:

Bridging the Digital-Human Divide
Shailendra Singh Kathait, Founder & Chief Data Scientist at Valiance Solutions, emphasizes the importance of EQ in the AI era: “AI and workforce transformations demand more than technical expertise; they require emotionally intelligent leadership to navigate change effectively. Leaders who embrace empathy, adaptability, and self-awareness are better equipped to inspire trust, align teams with shared goals, and foster resilience during times of uncertainty and innovation.”

The future of work lies at the intersection of technology and humanity. While AI can optimize processes, it is emotional intelligence that transforms people and organizations. Leaders who prioritize EQ will be instrumental in creating workplaces where technology and human creativity thrive together, driving meaningful and sustainable change.