Tuesday, June 10, 2025

Air India has taken a significant step in revolutionizing air travel by launching a comprehensive self-check-in and baggage drop service, now accessible to passengers flying from India to various destinations across Europe, the UK, Canada, and beyond. This advanced service, which first launched for US and Australian routes, is part of the airline’s commitment to providing seamless, efficient, and world-class travel experiences.

Air India’s innovative self-check-in and baggage-drop service allows passengers to skip long lines and complete their check-in process with ease. Now, travelers flying from India can enjoy a faster, more personalized check-in process at 19 major airports worldwide, including London (Heathrow and Gatwick), Birmingham, Paris, Vienna, Amsterdam, Copenhagen, Frankfurt, Milan, Zurich, Toronto, and Vancouver. Additionally, this convenient service extends to five destinations in the United States—New York, Newark, Chicago, Washington, and San Francisco—as well as two key Australian cities, Sydney and Melbourne.

The initiative aims to eliminate the time-consuming process of waiting in line at traditional check-in counters, offering travelers a streamlined and independent option. With self-service kiosks, passengers can check in, print their boarding passes, tag their luggage, and drop off their bags—all without having to interact with a check-in agent. This automation ensures a smooth, stress-free journey right from the airport entrance to the boarding gate.

One of the standout features of Air India’s new kiosks is the ability for passengers to personalize their travel experience. At these self-service points, travelers can not only print their boarding passes and baggage tags but also choose and pay for their preferred seats, update their frequent flyer details, and even provide their contact information. These flexible options allow passengers to customize their trip with ease, saving both time and effort.

Air India has introduced this initiative to ensure that passengers experience faster check-ins, reducing waiting times and making the entire process more efficient. With these kiosks now in place across various international airports, passengers can breeze through check-in in a fraction of the time it would typically take at conventional counters. This innovation helps to ensure passengers are not only checked in quickly but can also enjoy a smoother transition to their gates without the hassle of long delays.

This self-check-in service is part of a broader range of customer-centric initiatives launched by Air India in the past year. For example, the Premium Lobby service for first-class and business-class passengers offers a dedicated, exclusive check-in experience, enhancing the luxury travel experience for those flying in premium cabins. Furthermore, the airline has set up Family Assistance counters at Delhi Airport, providing much-needed support for families traveling with children or elderly passengers.

A key innovation is the launch of city-side check-in counters in Delhi and Hyderabad, enabling passengers to complete their check-in process before even stepping into the airport terminal. This initiative is designed to help passengers avoid long queues and reduce the time spent at crowded airport counters, ensuring a faster, more enjoyable airport experience.

All of these initiatives reflect Air India’s continued efforts to modernize its operations and cater to the evolving needs of passengers. By integrating technology into various aspects of its services, the airline is working to elevate customer satisfaction to new heights. The introduction of the self-check-in and baggage-drop service has already had a positive impact on the airline’s Net Promoter Score (NPS), a measure of customer loyalty, as it directly addresses passenger pain points associated with long wait times and inefficient processes.

Looking ahead, Air India remains committed to further enhancing its customer service and providing passengers with an exceptional, seamless travel experience. The self-check-in and baggage-drop kiosks, now expanded to major international airports, are just one of many ways the airline is staying ahead of the curve in an increasingly competitive aviation industry.

As self-service technologies continue to reshape the travel industry, Air India is establishing itself as a frontrunner in enhancing passenger convenience, streamlining efficiency, and driving innovation. By offering passengers a more convenient, hassle-free way to manage their check-in and baggage needs, the airline is transforming the global travel experience, making it faster, smoother, and more personalized for every traveler.